Remote Customer Service Representative in Vancouver, BC

Join DUK as a Remote Customer Service Representative based in Vancouver, British Columbia. This full-time position offers a supportive and collaborative environment where your communication skills and customer focus will enhance customer satisfaction and retention. Key Responsibilities Respond promptly to customer inquiries via phone and email. Provide accurate information and effective solutions to customer issues. Maintain detailed and up-to-date customer records. Follow up on unresolved customer concerns to ensure satisfaction. Collaborate with team members to improve customer service processes. Required and Preferred Qualifications Strong communication skills with a customer-centric attitude. Adaptability and attention to detail in a fast-paced environment. Ability to manage time effectively and work independently. Our team works collaboratively across departments, reporting directly to management and peers to achieve outstanding customer satisfaction.