Customer Service Representative at Kaiser Permanente in Oakland, CA

Join Kaiser Permanente, a leading healthcare provider dedicated to exceptional member service. We are seeking a full-time Customer Service Representative in Oakland, California, to support our members with their inquiries and enhance their overall experience.

Key Responsibilities

• Respond promptly and accurately to customer inquiries regarding services and benefits.
• Resolve complaints and concerns to ensure member satisfaction and loyalty.
• Collaborate with team members to improve operational efficiency and service delivery.
• Assist with appointment scheduling and coordination of member services.
• Maintain detailed and accurate records of member interactions and service requests.
• Engage in ongoing training to stay updated on policies, procedures, and best practices.
• Contribute insights and strategies during team meetings to enhance service quality.

Required and Preferred Qualifications

• Strong communication skills for effective interaction with members and colleagues.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Excellent adaptability to handle diverse customer scenarios.
• Prior customer service experience preferred; healthcare experience is a plus.

As part of our Customer Service team, you will report to the Customer Service Manager and work closely with multiple departments to ensure efficient resolution of member inquiries. Kaiser Permanente is committed to fostering growth opportunities and a supportive work environment.