Customer Service Representative - Kaiser Permanente | Oakland, CA
Published on CazVidat KAISER PERMANENTE
Join KAISER PERMANENTE as a full-time Customer Service Representative in Oakland, CA. Support members with service questions, scheduling, and care coordination.
Salary
Not provided
Location
Oakland, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative - Kaiser Permanente | Oakland, CA
Oakland, California, United States
Job description
KAISER PERMANENTE is hiring a full-time Customer Service Representative in Oakland, California. In this on-site role, you will help members get timely, accurate support and contribute to a high-quality healthcare service experience.
Key Responsibilities
- Respond to member questions about services and benefits with accurate, timely information.
- Address complaints and concerns professionally, working toward member satisfaction.
- Help schedule appointments and coordinate member services.
- Document member interactions and service requests thoroughly and accurately.
- Work with colleagues and other departments to resolve inquiries and improve service delivery.
- Participate in training to stay current on policies, procedures, and service practices.
- Share ideas and insights in team meetings to support service quality.
Required and Preferred Qualifications
- Strong verbal and written communication skills.
- Ability to collaborate in a fast-paced, team-oriented environment.
- Adaptability when handling a range of member needs and service situations.
- Previous customer service experience preferred; healthcare experience is a plus.
Team and Reporting Structure
You will report to the Customer Service Manager and work closely with colleagues across departments. Cross-functional collaboration is important to resolving member inquiries efficiently and supporting organizational goals.
Position Details
- Employer: KAISER PERMANENTE
- Job title: Customer Service Representative
- Location: Oakland, California, United States
- Schedule: Full-time
- Work arrangement: On-site; this position is not listed as remote eligible.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Oakland, California.
Will I be working remotely or on-site?
This role is not remote; you will be working on-site in Oakland, California.
What kind of experience do I need to apply?
Prior customer service experience is preferred, and healthcare experience is a plus.
What are the main responsibilities of this job?
You will respond to customer inquiries, resolve complaints, assist with scheduling appointments, maintain records, and collaborate with team members to improve service delivery.
Who will I report to in this role?
You will report directly to the Customer Service Manager and work closely with other departments.