Customer Service Representative – Kaiser Permanente | Oakland, CA
Published on CazVidat KAISER PERMANENTE
Join KAISER PERMANENTE as a full-time Customer Service Representative in Oakland, CA. Support healthcare members with inquiries, service coordination, and care.
Salary
Not provided
Location
Oakland, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative – Kaiser Permanente | Oakland, CA
Oakland, California, United States
Job description
KAISER PERMANENTE is hiring a full-time Customer Service Representative in Oakland, California. Help healthcare members understand services and benefits, resolve concerns, and coordinate support while contributing to a high-quality member experience.
Key Responsibilities
- Respond promptly and accurately to member questions about services and benefits.
- Address complaints and concerns with care, working toward effective resolutions and member satisfaction.
- Help schedule appointments and coordinate member services.
- Document member interactions and service requests accurately.
- Work with colleagues and other departments to resolve inquiries and improve service delivery.
- Participate in training and team meetings to stay current on procedures and share ideas for improving service quality.
Qualifications
- Strong communication skills for working with members and team members.
- Ability to collaborate in a fast-paced, team-oriented environment.
- Adaptability when responding to a range of customer situations.
- Previous customer service experience preferred; healthcare experience is a plus.
Team and Reporting
Report to the Customer Service Manager and collaborate with colleagues across departments to support organizational goals and resolve member inquiries efficiently.
Position Details
- Employer: KAISER PERMANENTE
- Job type: Full-time
- Location: Oakland, California, United States
- Work arrangement: Not remote eligible
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Oakland, California.
Will I be working remotely or on-site?
This role is not remote; you will be working on-site in Oakland, California.
What kind of experience do I need to apply?
Prior customer service experience is preferred, and healthcare experience is a plus.
What are the main responsibilities of this job?
You will respond to customer inquiries, resolve complaints, assist with scheduling appointments, maintain records, and collaborate with team members to improve service delivery.
Who will I report to in this role?
You will report directly to the Customer Service Manager and work closely with other departments.