Customer Service Specialist

Acerca del empleoCompany Description Associated Metal Forming Technologies (AMFT) is a global leader in precision engineering and manufacturing, bringing together over 300 years of expertise across six legacy brands. AMFT designs and produces mission-critical metal-formed components for sectors such as aerospace, defense, medical technology, transportation, energy, electronics, industrial, and consumer markets. The company leverages a harmonized global network, advanced R&D, and strong engineering capabilities to deliver cost-effective, high-performance solutions. With operations across Europe, the Americas, and Asia, AMFT supports both established industry leaders and emerging innovators, backed by robust global certifications and streamlined customer experiences. Precision, reliability, and technical innovation guide every aspect of AMFT’s work.Role Description The Customer Service Specialist is a full-time hybrid role based in the Mexico City Metropolitan Area, with some flexibility to work from home. This role is responsible for handling customer inquiries via phone, email, and other channels, ensuring accurate and timely responses. The specialist will manage order status updates, resolve issues, coordinate with internal teams such as sales, logistics, and production, and maintain detailed records in customer service and CRM systems. Daily activities include monitoring service metrics, following up on open cases, supporting continuous improvement of customer-facing processes, and contributing to a streamlined customer experience. The role also involves proactively identifying recurring issues, providing feedback to leadership, and upholding AMFT’s standards for quality and professionalism in every interaction.QualificationsStrong customer-facing skills, including Customer Service and Customer Experience capabilities.Ability to manage inquiries and resolve issues using Customer Support and Customer Satisfaction practices.Professional communication skills with excellent Phone Etiquette and clear written communication.Experience working with CRM or ticketing tools and basic proficiency in office productivity software.Attention to detail, strong organizational skills, and the ability to prioritize in a fast-paced environment.Ability to collaborate with cross-functional teams and maintain a solutions-focused mindset.Fluency in Spanish and professional working proficiency in English; experience in manufacturing or industrial sectors is a plus.High school diploma required; associate or bachelor’s degree in business, communications, or related field preferred.