Customer Success Manager

Tasks

• Build and maintain strong relationships with customers
• Guide clients through onboarding and product adoption
• Monitor customer satisfaction, engagement, and retention
• Identify opportunities to improve the customer experience
• Resolve concerns and coordinate solutions with internal teams
• Track account performance and identify opportunities for growth

Requirements

• 3+ years of experience in customer success, account management, or a related field
• Excellent communication and relationship-building skills
• Strong problem-solving and organisational abilities
• Experience with CRM platforms such as Salesforce or HubSpot is an advantage
• Ability to manage multiple client accounts and priorities

Schedule

• Remote, Hybrid, or On-site, depending on the position

Pay

• Estimated Salary: $75,000 to $115,000 per year, depending on experience, location, and employer.

Benefits

• Medical, dental and vision coverage, 401(k), paid time off, professional development, and flexible work arrangements, depending on the employer.
• Additional performance incentives may be available.

How to apply

• Send your CV/resume by email.
• Use the email subject: Application for Customer Success Manager.
• Highlight your customer retention results, client relationship experience, problem-solving skills, and achievements.

Location

• Austin, TX
• San Francisco, CA
• New York, NY
• Boston, MA