Part-Time Customer Support Representative / Salesforce Administrator in Jacksonville, FL

Insight Global is hiring a dedicated and friendly Part-Time Customer Support Representative / Salesforce Administrator / Data Entry professional to join our Jacksonville, Florida team. This multifaceted role is essential in delivering excellent customer service, managing data efficiently, and leveraging Salesforce to support business operations.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Utilize Salesforce CRM to update customer records and track inquiries accurately.
• Perform precise data entry to maintain database integrity and support reporting needs.
• Collaborate with team members to troubleshoot and resolve customer issues effectively.
• Collect and analyze customer feedback to enhance service quality and customer experience.
• Assist in creating and updating FAQs and training materials to improve team knowledge sharing.
• Participate actively in team meetings to discuss projects and share customer interaction insights.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or similar CRM software.
• Customer support or data entry experience preferred but not mandatory.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Friendly, approachable attitude with a passion for helping others.

At Insight Global, we foster a supportive work environment that encourages growth and values every team member’s contributions. We offer opportunities for professional development and a culture that promotes collaboration and success.