Customer Service Representative in Houston, TX - Phoenix House Florida

Join Phoenix House Florida as a Customer Service Representative in Houston, Texas. This full-time role is essential in delivering excellent customer support and fostering strong client relationships within a collaborative mid-sized company environment.

Key Responsibilities

• Respond promptly and courteously to customer inquiries to ensure a positive experience.
• Effectively resolve customer issues and complaints with empathy and problem-solving skills.
• Maintain accurate records of all customer interactions and transactions using company software.
• Work closely with team members to enhance service delivery and optimize processes.
• Analyze customer feedback trends and contribute insights for ongoing improvement.
• Support onboarding and training of new team members by sharing best practices.
• Participate in team meetings focused on performance metrics and success strategies.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with patience and empathy in customer interactions.
• Basic computer skills; experience with customer service software preferred.
• Team player with the ability to work independently.
• 1-2 years of prior customer service experience is a plus.

At Phoenix House Florida, we value a positive and inclusive workplace culture that supports your professional growth. We offer training programs and career advancement opportunities within a supportive and collaborative environment.

This position is full-time and remote eligible, providing flexibility while contributing to a vital role in our organization.