Customer Service Representative - Houston, TX
Published on CazVidat Phoenix House Florida
Join Phoenix House Florida as a full-time Customer Service Representative in Houston, TX. Help resolve customer concerns and support a collaborative team.
Salary
$40,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative - Houston, TX
$40,000 per year
Job description
Phoenix House Florida is seeking a dedicated Customer Service Representative for a full-time role based in Houston, Texas. This position supports customer satisfaction and loyalty by responding to inquiries, resolving concerns, and helping strengthen customer relationships. The role is remote eligible.
Pay: $40000 per year
Key Responsibilities
- Respond to customer inquiries promptly and courteously, providing a positive service experience.
- Resolve customer issues and complaints with effective problem-solving, empathy, and patience.
- Record customer interactions and transactions accurately in company software.
- Work with colleagues to improve service delivery and streamline processes.
- Identify trends in customer feedback and share insights for continuous improvement.
- Help train new team members on service practices and procedures.
- Attend team meetings to review performance metrics and strategies.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication and interpersonal skills.
- Problem-solving skills and the ability to communicate with empathy and patience.
- Basic computer skills; experience with customer service software is preferred.
- Ability to work collaboratively and independently.
- Prior customer service experience is a plus; 1–2 years is ideal.
Work Environment and Growth
Phoenix House Florida offers a positive, inclusive, and supportive workplace that values teamwork. Training programs and career advancement pathways provide opportunities for professional growth.
Job Details
- Employer: Phoenix House Florida
- Location: Houston, Texas, United States
- Job type: Full-time
- Remote eligibility: Yes
- Pay: $40000 per year
Frequently asked questions
Is this Customer Service Representative position remote?
Yes, this role offers remote work eligibility, so you can work from Houston, Texas or elsewhere.
What is the salary for this job?
The position offers a competitive annual salary of USD 40,000 per year.
What kind of experience do I need to apply?
A high school diploma or equivalent is required, and prior customer service experience of 1-2 years is a plus.
What will my daily responsibilities be?
You will answer customer inquiries, resolve issues with empathy, maintain accurate records using company software, collaborate with the team, and assist in training new members.
Are there opportunities for training and career advancement?
Yes, the company provides training programs and career advancement opportunities within a supportive, team-driven environment.