Desktop Support Specialist in Austin, Texas
Published on CazVidat Employer
Provide on-site desktop support in Austin, Texas. Troubleshoot user hardware and software issues, manage ServiceNow tickets, and earn $25 per hour.
Salary
$25 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Desktop Support Specialist in Austin, Texas
$25 per hour
Job description
Provide hands-on desktop support in Austin, Texas, helping users resolve hardware and software issues. This on-site, one-time project pays $25 per hour.
Responsibilities
- Take ownership of user issues and proactively work toward resolution.
- Respond to client inquiries and troubleshoot hardware and software problems.
- Log all calls and record incidents, tasks, and problems in the ServiceNow (SNOW) ticketing system.
- Address tickets within defined service-level agreements (SLAs).
- Escalate complex support requests to the appropriate IT support team member.
- Notify relevant staff to arrange external technical support when needed.
Job Details
- Location: Austin, Texas, United States
- Work arrangement: On-site; not remote eligible
- Project type: One-time project
- Pay: $25 per hour
Frequently asked questions
Is this position remote or on-site?
This Desktop Support Technician role is on-site in Austin, Texas and is not remote eligible.
What is the pay rate for this contract position?
The position pays USD 25 per hour.
What kind of technical skills do I need for this job?
You should have strong problem-solving skills, experience with ticketing systems like ServiceNow, and the ability to handle multiple support requests efficiently.
What are the main responsibilities of this Desktop Support Technician role?
You will take ownership of user issues, log calls and incidents in ServiceNow, respond to client inquiries, troubleshoot hardware and software problems, escalate complex issues, and coordinate external technical support if needed.
What type of employment is this position?
This is a contract position for a one-time project.