Desktop Support Technician in Austin, TX
Published on CazVidat Company
Join Company as a Desktop Support Technician in Austin, TX. Provide hardware/software support, manage tickets, and resolve user issues. $25 per hour.
Salary
$25 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Desktop Support Technician in Austin, TX
$25 per hour
Job description
Company is seeking a dedicated Desktop Support Technician in Austin, Texas to provide exceptional technical support and resolve user hardware and software issues efficiently. Key Responsibilities: Take ownership of user problems and proactively address issues to ensure timely resolution. Log all calls and incidents accurately in the ServiceNow (SNOW) ticketing system, adhering to defined SLAs. Respond promptly to client inquiries and assist in troubleshooting hardware and software problems. Escalate complex issues to appropriate IT support team members for further assistance. Coordinate with relevant staff to arrange external technical support when necessary. Technical Proficiencies: Strong problem-solving skills with a customer-focused approach. Experience using ticketing systems, preferably ServiceNow (SNOW). Ability to manage multiple support requests efficiently. Location: Austin, Texas, United States Compensation: $25 per hour Job Type: One-time project (On-site, not remote eligible)
Frequently asked questions
Is this position remote or on-site?
This Desktop Support Technician role is on-site in Austin, Texas and is not remote eligible.
What is the pay rate for this contract position?
The position pays USD 25 per hour.
What kind of technical skills do I need for this job?
You should have strong problem-solving skills, experience with ticketing systems like ServiceNow, and the ability to handle multiple support requests efficiently.
What are the main responsibilities of this Desktop Support Technician role?
You will take ownership of user issues, log calls and incidents in ServiceNow, respond to client inquiries, troubleshoot hardware and software problems, escalate complex issues, and coordinate external technical support if needed.
What type of employment is this position?
This is a contract position for a one-time project.