Desktop Support Technician

Tasks

• Support Windows and Mac laptops/desktops, deskside and remote
• Troubleshoot Google Workspace (Gmail, GChat) and Office 365
• Image, deploy, and configure end-user devices
• Set up and support iOS/Android mobile devices
• Manage tickets in ServiceNow (or similar ITSM)
• Onboard new hires: accounts, devices, access
• Track assets, inventory, and weekly equipment reports
• Coordinate with vendors on repairs and replacements
• Join rotational on-call support (nights/weekends)

Requirements

• 5–7 years in desktop or end-user support
• Strong Windows 10/11 and macOS knowledge
• Hands-on Office 365 troubleshooting and administration
• Imaging and deployment experience (Windows Autopilot, Intune preferred)
• Networking basics: TCP/IP, DHCP, DNS, VPN, Wireless
• Strong customer service and ticket prioritization skills
• Help desk or call center background preferred
• Certifications preferred: CompTIA A+, MCP, ITIL Foundation
• Ability to lift up to 50 lbs

Schedule

• 6+ Month Contract
• W-2 Only | 6+ Months Contract
• Rotational on-call support (nights/weekends)

How to apply

• Send your resume by email or DM directly.

Location

• San Francisco / Menlo Park, CA