Director of Customer Success
External job listingat Arbill
Lead Arbill’s client-facing operations, automate workflows, improve service performance, eliminate recurring issues, and support client retention.
Salary
Not provided
Location
Philadelphia, United States
Employment type
Full time
Workplace
Not provided
Director of Customer Success
Philadelphia, United States
Job description
About the role
Arbill, founded in 1945, is a long-standing leader in workplace safety, committed to protecting workers across the United States. Its vision is a world where every worker returns home safely after every shift. Arbill invests in safety solutions, education, and partnerships to improve workplace safety outcomes.
The Director of Customer Success leads client-facing operations, including Customer Support Associates (CSA) and on-site Safety Store Associates (SSA), and drives support to become a proactive commercial advantage. This is a transformational leadership role focused on modern best practices, strategic account leadership, systems expertise, scalable automation, root-cause defect elimination, and client retention.
Responsibilities
- Drive SLA compliance across daily order entry, quotes, implementations, and case resolution.
- Lead system and workflow automation using Dynamics/Salesforce, ERP systems, and modern digital tools to reduce manual touches, prevent repeat tickets, and lower cost-to-serve.
- Apply structured root-cause methodologies, such as Five Whys and Kaizen, to identify operational breakdowns and eliminate recurring issues.
- Establish objective KPIs for service accuracy, queue velocity, and issue prevention across remote CSA and on-site SSA teams.
Requirements
- Proven transformational leadership with multi-company experience and knowledge of modern best practices.
- Strategic account leadership and deep systems expertise, specifically in Dynamics/Salesforce CRM/Service Cloud, modern tool environments, and AI workflow tools.
Key facts
- Leads Customer Support Associates and on-site Safety Store Associates.
- Requires multi-company experience and knowledge of modern best practices.
- Calls for expertise in Dynamics/Salesforce CRM/Service Cloud and AI workflow tools.
Estimated salary
Estimated salary for customer service in United States: USD 3,100 - 4,600 per month, based on 309 CazVid job posts that state their pay. This is an estimate, not the salary offered.
Frequently asked questions
What does the Director of Customer Success do?
The role leads Arbill’s client-facing operations, including Customer Support Associates and Safety Store Associates, and drives support as a proactive commercial advantage.
What systems expertise does the role call for?
The source specifies Dynamics/Salesforce CRM/Service Cloud, modern tool environments, and AI workflow tools.
What operational responsibilities are included?
Responsibilities include driving SLA compliance, automating systems and workflows, eliminating recurring issues, and establishing objective service KPIs.
How much does this job pay?
This listing does not state the pay. As a reference, the estimated salary for customer service in United States is USD 3,100 - 4,600 per month, based on 309 CazVid job posts that state their pay. This is an estimate, not the salary offered.