Director Transportation Business Development

Functional Area: RC Customer Excellence

Posting Locations: Charlotte

Job Overview

The Director of Business Development is accountable for primary functions of driving revenue growth, and market presence for Red Classic by driving a comprehensive Go-To-Market strategy, leading strategic sales initiatives, oversight of large-scale complex customer operations, execution of managed solutions for the critical customers while ensuring KPI trends are meeting targets, representing the company externally, and aligning Transportation, Maintenance, and Marketing around shared customer priorities, particularly within the Coca-Cola Consolidated (CCCI) customer portfolio. This position will capitalize on changing market conditions; work independently to maximize performance and profitability; build and maintain cross-functional relationships across the customer organization.

Duties & Responsibilities

Direct, lead, and motivate function to deliver results by communicating company goals, safety practices, and deadlines; recruit, engage, coach and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods while maintaining customer focus; and embody company purpose and values to inspire servant leadershipDraft, implement and execute a strategic sales plan, policies and procedures to facilitate a quality customer experience and drive revenue growth that align with company goalsOversee full-lifecycle large scale complex customer daily operations; act as the final point of escalation of all issues between multiple customers and internal functions, such as field operations, brokerage, and planningOversee the design and implementation of a strategic customer approach that reduces cost and increases customer satisfaction; including ongoing P&L monitoring, quarterly business reviews, standardized customer reporting, standardized customer communication routines, customer scorecard management, and other items that will drive a high level of customer satisfactionEstablish and monitor customer account-specific standard operating procedures and KPI’s for the Business Development Team, the Customer Experience and Customer operations team. These goals must drive high levels of employee engagement, satisfaction, optimal customer service, increasing operational efficiencies, and cost savings for both Red Classic and the customerServe as subject matter expert and masters market trends, seasonality, and their impacts on costs to maximize company profitability

Knowledge, Skills, & Abilities

Excellent verbal and written communication skillsExcellent interpersonal, negotiation and customer service skillsExcellent attention to detail; planning, and organizational skillsStrong analytical and problem-solving skillsStrong supervisory and leadership skillsExpert time management in Microsoft Office Suite Sales Lead Generation, Negotiation experience (preferred)Vendor management P&L experience (preferred)

Minimum Qualifications

Bachelor’s degree (4 years)Knowledge acquired through 7 or more years of work experience10 years transportation including account management, customer-facing, and operations experience 10 years Sales/Business development experience

Preferred Qualifications

MBA or master’s degree in related field preferred

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.