E-Commerce Sales Administrator

JOB OVERVIEW:
We are seeking a highly organized and detail-oriented E-commerce Sales Administrator to support our online sales operations across Shopee, Lazada, TikTok Shop, and Facebook Marketplace. This role is ideal for someone with hands-on experience in e-commerce order management, platform coordination, and customer support, ensuring smooth daily operations and an excellent customer experience.

KEY RESPONSIBILITIES:
• Process and manage daily e-commerce orders from Shopee, Lazada, TikTok Shop, and Facebook Marketplace
• Ensure accurate order entry, tracking, and timely fulfillment coordination with the warehouse and logistics teams
• Monitor and update order status, cancellations, returns, and refunds
• Respond to customer inquiries and chats across platforms (Shopee chat, Lazada messaging, and an excellent customer experience)
• Upload and maintain product listings, pricing, promotions, and stock levels across all platforms
• Coordinate with marketing for campaigns, flash sales, and platform promotions
• Maintain accurate sales reports, reports, and inventory data
• Generate daily weekly sales reports
• Assist in optimizing listings
• Assist in optimizing listings using SEO keywords and platform best practices
• Ensure compliance with platform policies and company procedures
• Act as a liaison between sales, customer service, warehouse, and digital marketing teams

QUALIFICATIONS:
• At least Senior High School graduate; a degree in Business, Marketing, or E-commerce is a plus
• Proven experience in e-commerce operations, sales coordination, or online selling
• Hands-on experience with Shopee, Lazada, TikTok Shop, and Facebook Marketplace
• Familiarity with seller centers, order dashboards, and chat systems
• Proficient in Microsoft Excel, Google Sheets, and G-sheets
• Strong attention to detail and excellent organizational skills
• Good written and verbal communication skills
• Ability to multitask and work in fast-paced environment