Customer Service Representative in Las Piñas, Metro Manila
Published on CazVidat Ralf Lawrence L Ballad
Join Ralf Lawrence L Ballad as a Customer Service Representative in Las Piñas. Full-time role, $20/hr, excellent career growth in Metro Manila.
Salary
$20 per hour
Location
Las Piñas, Metro Manila, Philippines
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Las Piñas, Metro Manila
$20 per hour
Job description
Ralf Lawrence L Ballad is looking for a dedicated Customer Service Representative to join our team in Las Piñas, Metro Manila. This full-time role offers a supportive environment where you will directly impact customer satisfaction and service excellence.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify customer needs and provide effective solutions to resolve issues.
- Keep accurate records of customer interactions and transactions in company systems.
- Work collaboratively with team members to enhance the overall customer experience.
- Report recurring issues to help improve processes and service quality.
- Maintain up-to-date product knowledge to assist customers efficiently.
- Assist in training new staff by sharing best practices and communication techniques.
Required and Preferred Qualifications
- Bachelor's Degree is mandatory.
- Proven experience in customer service with strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to adapt to changing tasks and customer needs.
- Proficiency with customer service software and tools.
- 1-2 years of relevant experience preferred.
This position is vital for ensuring customer satisfaction and loyalty. You will report directly to the Customer Service Manager and collaborate across departments to improve service delivery.
Location: Las Piñas, Metro Manila, Philippines
Compensation: $20 per hour
Employment Type: Full-time, on-site (remote work not eligible)