Entry-Level Live Chat Support Agent in New York City, NY
Published on CazVidat Samuel Payne
Apply for the Entry-Level Live Chat Support Agent position at Samuel Payne in NYC. Part-time role offering $25/hr to provide excellent customer service.
Salary
$25 per hour
Location
New York City, New York, United States
Employment type
Part time
Workplace
Not provided
Entry-Level Live Chat Support Agent in New York City, NY
$25 per hour
Job description
Join Samuel Payne in New York City as an Entry-Level Live Chat Support Agent! This part-time role offers a fantastic chance to deliver exceptional customer service in a fast-paced online environment. You will be a vital part of our support team, addressing customer inquiries promptly and ensuring a seamless chat experience that boosts satisfaction and retention.
Key Responsibilities
- Engage customers via live chat, providing timely and clear responses to their questions.
- Resolve issues efficiently using strong problem-solving skills.
- Handle multiple chats simultaneously while maintaining attention to detail and high service quality.
- Document interactions accurately in our CRM system to keep records up to date.
- Collaborate with team members to enhance service processes and share valuable customer feedback.
- Participate in team meetings to discuss challenges and identify opportunities for improvement.
- Meet and exceed performance targets related to customer satisfaction and response times.
Required and Preferred Qualifications
- High School Diploma or equivalent is required.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and effective time management.
- Customer service experience is preferred but not mandatory.
- Familiarity with chat support tools and CRM software is a plus.
- Flexible availability, including evenings and weekends.
At Samuel Payne, we foster a supportive and motivating work environment where your growth and ideas are valued. As an Entry-Level Live Chat Support Agent, you will contribute directly to our customer satisfaction and company success while developing your professional skills.
Compensation: $25 per hour
Location: New York City, New York (On-site)
Job Type: Part-time
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in New York City, New York.
What are the working hours for this part-time role?
The job requires flexible availability including evenings and weekends, but specific hours are not detailed in the posting.
Do I need prior customer service experience to apply?
Customer service experience is preferred but not mandatory for this entry-level role.
What is the pay rate for this job?
The position pays USD 25 per hour.
What kind of tasks will I be doing day-to-day?
You will engage customers via live chat, resolve issues efficiently, handle multiple chats simultaneously, record interactions in the CRM, and collaborate with your team to improve support processes.