Entry-Level Live Chat Support Agent – New York City, NY
Published on CazVidat Samuel Payne
Join Samuel Payne as a part-time Entry-Level Live Chat Support Agent in New York City. Earn $25 per hour providing helpful customer support.
Salary
$25 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Entry-Level Live Chat Support Agent – New York City, NY
$25 per hour
Job description
Samuel Payne is hiring a part-time Entry-Level Live Chat Support Agent in New York City, New York. Earn $25 per hour while helping customers get prompt, informative support and a smooth online experience. This is an on-site role, not a remote position.
Key Responsibilities
- Respond to customer inquiries through live chat with clear, timely information.
- Resolve customer issues using sound problem-solving and attention to detail.
- Handle multiple chats while maintaining high service standards.
- Record customer interactions accurately in the CRM system.
- Collaborate with teammates, share customer feedback, and contribute ideas to improve service processes.
- Attend team meetings and work toward customer satisfaction and response-time goals.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Problem-solving and time-management skills.
- Customer service experience preferred, but not required.
- Familiarity with chat support tools and CRM software is a plus.
- Flexibility to work evenings and weekends as needed.
Schedule and Work Environment
This part-time position is based in New York City and may include evening and weekend shifts. Join a supportive team that values employee growth, collaboration, and feedback.
Compensation
$25 per hour
Apply to join Samuel Payne as an Entry-Level Live Chat Support Agent in New York City.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in New York City, New York.
What are the working hours for this part-time role?
The job requires flexible availability including evenings and weekends, but specific hours are not detailed in the posting.
Do I need prior customer service experience to apply?
Customer service experience is preferred but not mandatory for this entry-level role.
What is the pay rate for this job?
The position pays USD 25 per hour.
What kind of tasks will I be doing day-to-day?
You will engage customers via live chat, resolve issues efficiently, handle multiple chats simultaneously, record interactions in the CRM, and collaborate with your team to improve support processes.