Field Services & Workplace Desktop, Windows Lead

About the role

The Field Services & Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support.

Tasks

• Lead field services operations across office locations
• Ensure efficient delivery of desktop support, workplace IT services, and VIP support
• Manage onsite and remote support teams, including vendors
• Define and implement workplace IT service standards
• Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications
• Ensure smooth functioning of desktops, laptops, printers, and peripherals
• Drive OS upgrades, patching, and system standardization
• Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD
• Oversee device provisioning, imaging, patching, and compliance
• Drive automation initiatives to reduce manual intervention
• Ensure adherence to SLA, KPI, and service quality standards
• Manage incident, service request, problem, and change processes
• Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting
• Conduct regular service reviews and reporting
• Lead, mentor, and develop a team of desktop engineers and field support staff
• Manage staffing, shift planning, and workload d

Requirements

• 5 7 Years

Location

• Seattle, WA