Founding Implementation Engineer in New York City, NY
Published on CazVidat TrustyRecruit
Join TrustyRecruit as a Founding Implementation Engineer in NYC. Lead customer onboarding, configure AI tools, and troubleshoot to launch live systems.
Salary
$160,000 per year
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Founding Implementation Engineer in New York City, NY
$160,000 per year
Job description
About this role
You're the person who turns a signed deal into a live, working customer. You'll be the primary (and sometimes only) point of contact through onboarding — sitting in IT and operations meetings, gathering customer data, configuring the system, and making sure everything works before hand-off.
This isn't a customer success role and it isn't a pure engineering role. You're a scrappy problem-solver who uses AI tools (Claude Code, internal onboarding skills) to implement configurations, troubleshoot issues, and get customers live.
Role Overview:
- Title: Founding Implementation Engineer
- Location: Remote (US-based, requires travel 0-2x/month domestically and 1 week/quarter onsite in NY or SF)
- Salary Range: $160K - $185K (Based on experience and qualifications)
- Equity: Competitive
- Employment Type: Full-time
Key Responsibilities:
- Own customer onboarding end-to-end: From signed deal to production launch, setting agendas, leading calls, and owning follow-ups.
- Gather and translate customer data: Collect and map recipes, menus, and operational data into the system.
- Configure and deploy using AI tools: Use Claude Code and existing onboarding skills for customer setups.
- Build and maintain RPAs: Create and troubleshoot automations for distributor integrations.
- Troubleshoot issues: Dig into problems, test workflows, and find root causes.
- Travel on-site when needed: Visit customer sites for installations and troubleshooting.
- Bridge technical and non-technical stakeholders: Communicate effectively with IT directors and kitchen managers.
- Feed learnings back to improve processes and tools.
Frequently asked questions
Is this position fully remote or do I need to be on-site?
This role is based in New York City and is not fully remote; it requires occasional domestic travel 0-2 times per month and one week per quarter onsite in New York City or San Francisco.
What kind of technical skills or tools will I be using in this job?
You will use AI tools like Claude Code for configuring customer systems, develop robotic process automations, and troubleshoot technical issues during onboarding.
What are the main responsibilities in this role?
You will manage the entire customer onboarding process from signed deal to launch, gather and map customer data, configure systems, troubleshoot issues, and communicate with both technical and non-technical stakeholders.
Will I be working closely with customers and other teams?
Yes, you will serve as the primary contact during onboarding, collaborating with IT and operations teams, and communicating with IT directors and kitchen managers to align expectations.