Front Office Manager in Patna, Bihar, India

We are seeking a dedicated Front Office Manager for a full-time, on-site position in Patna, Bihar, India. In this role, you will oversee front office operations, lead the team, and help deliver a positive guest experience.

Key Responsibilities

• Oversee daily front office operations and maintain excellent customer service.
• Manage, train, and support front office staff while promoting a positive team environment.
• Respond to guest questions, complaints, and feedback to support guest satisfaction.
• Coordinate with housekeeping and maintenance to address guest needs promptly.
• Maintain accurate records of reservations, cancellations, billing, and other front office transactions.
• Implement hotel policies and procedures consistently.
• Review front office performance metrics and identify opportunities to improve efficiency.

Required and Preferred Qualifications

• High school diploma required; additional education in hospitality or management is a plus.
• Leadership skills and experience managing a team.
• Excellent communication and interpersonal skills.
• Familiarity with front office software and management systems.
• One to three years of experience in a front office or similar role.
• Strong organizational skills and the ability to manage multiple priorities.
• Basic accounting knowledge is an advantage.

Work Environment and Reporting

Join a supportive team that values collaboration and contributions at every level. This position reports directly to the General Manager.

Compensation and Schedule

• Salary: 50000 per year
• Job type: Full-time
• Location: Patna, Bihar, India
• Work arrangement: On-site; not remote eligible