Information Technology Support Analyst
External job listingat Acoust-A-Fiber, Inc.
Acoust-A-Fiber, Inc. seeks an IT Support Analyst to support end-users, maintain IT systems, troubleshoot issues, and support ERP workflows and integrations.
Salary
Not provided
Location
Delaware, United States
Employment type
Full time
Workplace
Not provided
Information Technology Support Analyst
Delaware, United States
Job description
About the role
Acoust-A-Fiber, Inc. is seeking a highly motivated and detail-oriented IT Support Analyst to join its IT team. The role provides technical support to end-users, helping ensure the smooth operation of IT systems and timely, efficient resolution of technical issues.
Responsibilities
- Provide first- and second-level support to end-users via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues.
- Assist with setup, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
- Track and document support requests and incidents using the ticketing system; prioritize and escalate issues as needed.
- Follow up with users to confirm issues are resolved and document solutions.
- Perform regular system maintenance, including software updates, patches, and backups.
- Monitor system performance and troubleshoot performance issues.
- Assist with managing user accounts and access permissions.
- Act as a liaison between manufacturing operations, engineering, supply chain, and IT.
- Support continuous improvement by optimizing ERP workflows and reporting.
- Collaborate with Manufacturing Engineering and Operations to align ERP functionality with plant processes.
- Support integrations between ERP and related systems, including MES, PLM, WMS, and reporting tools.
- Create and maintain user guides and technical documentation.
- Provide training and support on software applications and IT procedures.
- Stay up to date with industry trends and technologies.
Requirements
- Strong problem-solving skills, excellent communication abilities, and a passion for technology.
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2-3 years of experience.
Key facts
- Provides first- and second-level technical support to end-users.
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- The source lists a minimum of 2-3 years of experience.
Estimated salary
Estimated salary for IT support in United States: USD 4,400 - 4,600 per month, based on 5 CazVid job posts that state their pay. This is an estimate, not the salary offered.
Frequently asked questions
What does the IT Support Analyst do?
The role supports end-users, troubleshoots hardware, software, and network issues, and helps maintain IT systems. It also supports ERP workflows and related system integrations.
What qualifications are preferred?
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. The source also lists a minimum of 2-3 years of experience.
What systems does the role support?
The role supports ERP integrations with related systems, including MES, PLM, WMS, and reporting tools.
How much does this job pay?
This listing does not state the pay. As a reference, the estimated salary for IT support in United States is USD 4,400 - 4,600 per month, based on 5 CazVid job posts that state their pay. This is an estimate, not the salary offered.