Intake Specialist Personal Injury Law Firm

Bilingual English/Spanish • Full-Time • Remote • Wilmington, DE (EST hours)

ABOUT THE ROLE
The Inkell Firm, LLC is a personal injury law firm based in Wilmington, Delaware seeking a driven, bilingual Intake Specialist. You will be the first voice a potential new client hears — and that matters. We handle MVA, dog bite, premises liability, and medical malpractice cases, and our intake team connects injured people with the representation they need. This fully remote role works closely with our intake team, case managers, and firm leaders, in a fast-paced, high-accountability environment.

WHAT YOU WILL DO
— Answer and screen incoming calls from potential new clients in both English and Spanish
— Conduct thorough intake interviews and gather all relevant case information
— Enter all contacts and leads into an accurate and same day SP? and leads log, accurately
— Follow firm SOPs for call handling, documentation, and lead management
— Collaborate with teammates and case managers to sign clients move to onboarding smoothly
— Maintain assigned reports and tasks with diligent process
— Represent the firm with professionalism, empathy, and integrity on every call

WHAT ARE WE LOOKING FOR
— Fluent in both English and Spanish — written and spoken
— Strong phone presence with the ability to build trust quickly
— Organized, detail-oriented, and self-directed in a remote environment
— Comfortable with CRM tools and digital workflows
— Personal injury law firm experience a plus but not required
— Available during business hours from a reliable remote setup

OUR VALUES
— Integrity & Transparency — communicate honestly and do the right thing, even when no one is watching
— Innovation & Excellence — work better ways to work and hold yourself to a high standard
— Customer-Centricity — meet every client where they are in a difficult moment
— Collaboration & Teamwork — support teammates and own your piece of the work
— Accountability & Responsibility — own your results and measure yourself by outcomes, not effort

WHY JOIN US
Direct impact on real clients and real outcomes, and real growth potential as our intake team scales, and leadership invested in success.

HOW TO APPLY
Send your resume/CV to [email protected] or contact me directly with any questions.

Job Type: Full-time | Language Requirement: English and Spanish fluently (Required)
Application Question: Do you have at least two years’ experience as an intake role in a law firm?
Work Location: Remote