IT Help Desk Specialist in Houston, TX - Chris Terry

Join Chris Terry as an IT Help Desk Specialist in Houston, Texas. As a vital member of our IT department, you will provide first-level technical support and improve the user experience for our employees. This full-time role offers a dynamic work environment where your skills will directly impact operational efficiency.

Key Responsibilities

• Deliver first-level technical support for hardware and software issues via phone, email, and in-person.
• Troubleshoot and resolve problems with desktops, laptops, printers, and network environments.
• Assist with software installations, upgrades, and configurations.
• Manage and track IT support tickets to ensure timely resolution and user satisfaction.
• Document user issues and resolutions to maintain an accurate knowledge base.
• Collaborate with IT team members on projects and system upgrades to boost performance.
• Provide training and guidance on IT security best practices and system usage.

Required and Preferred Qualifications

• Associate's degree in Information Technology or related field.
• Experience troubleshooting hardware and software issues.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• CompTIA A+ or similar certifications are a plus.
• Familiarity with ticketing systems and remote desktop tools is advantageous.
• 1-2 years of IT support experience preferred.

This full-time position reports directly to the IT Manager and offers remote work eligibility. Hourly pay is $28.