Live Chat Agent – Hong Kong, Hong Kong

Derrick Tan is hiring a full-time Live Chat Agent in Hong Kong, Hong Kong. This remote-eligible customer service role supports customers through real-time chat, answers questions, troubleshoots issues, and helps deliver a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through live chat and share accurate information about products and services.
• Troubleshoot customer issues and resolve concerns promptly.
• Maintain current knowledge of company offerings to provide helpful answers.
• Document customer interactions and share feedback to improve service processes and training materials.
• Collaborate with colleagues to strengthen service delivery and the customer experience.
• Participate in team meetings to review performance metrics and share best practices.
• Escalate complex issues to the appropriate departments and follow through toward resolution.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is preferred; 1–2 years is preferred but not mandatory.
• Excellent written and verbal communication skills, with a friendly, professional tone.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with customer service software and tools is an advantage.
• Strong problem-solving skills and a customer-focused approach.

Compensation and Growth

Pay is 18000 per month. Derrick Tan supports employee growth and development, with opportunities for advancement within the organization.

Work Arrangement

This is a full-time role based in Hong Kong, Hong Kong, and it is eligible for remote work.