CI
Mac Support Engineer (L2)
External job listingat CogniShift Inc
Mac Support Engineer (L2) in Washington, DC. 1-year duration. Immediate start. Send your updated resume by email.
External source - not verified2 weeks agoOpen until: Jan 19, 2027
Salary
Not provided
Location
Washington, United States
Employment type
Full time
Workplace
Not provided
Mac Support Engineer (L2)
Washington, United States
Job description
Tasks
- Provide advanced L2 support for MacBooks, iMacs, macOS, VPN, Wi-Fi, printers, and enterprise applications.
- Troubleshoot escalated incidents, perform root cause analysis, and ensure SLA compliance.
- Manage device enrollment, software deployment, patching, and endpoint policies using JAMF Pro and Intune.
- Support Mac device provisioning, deployment, hardware replacement, onboarding, and offboarding.
- Ensure endpoint security, File Vault encryption, vulnerability remediation, and compliance.
- Maintain technical documentation, SOPs, and knowledge articles.
Requirements
- Experienced Mac L2 Support Engineer with strong expertise in macOS, Microsoft 365, and enterprise endpoint management.
- macOS Administration & Troubleshooting
- Microsoft 365 (O365) Support
- JAMF Pro Administration
- Microsoft Intune & Entra ID
- Apple Business Manager
- Hardware Asset Management
- ServiceNow Ticketing
- Background Verification: Required
- Drug Test: Required (Company Paid)
- Immediate joiners preferred
Schedule
- Duration: 1 Year
- Start Date: Immediate
How to apply
- Send your updated resume by email.
Location
- Washington, DC 20004, USA