Manager of Operations and Sales for Hotel

We are seeking a dedicated and dynamic Manager of Operations and Sales for our esteemed hotel in Dehradun, Uttarakhand, India. This full-time role will immerse you in a vibrant hospitality environment where you will lead a committed team and work closely with all departments to deliver exceptional guest experiences. As a key player in our management team, your contributions will drive operational excellence and revenue growth, ultimately impacting the satisfaction of our valued guests and the success of our establishment. Key Responsibilities Oversee daily hotel operations, ensuring all departments function smoothly and effectively to meet guest expectations. Develop and implement sales strategies to maximize revenue, including promotions, packages, and customer outreach initiatives. Lead, mentor, and manage a diverse team, promoting a collaborative and engaging work environment. Monitor guest feedback and satisfaction levels, promptly addressing any concerns through exceptional customer service. Keep abreast of industry trends and competitive landscape to identify opportunities for improvement and growth. Collaborate with marketing and finance teams to align operational strategies with budget objectives and financial goals. Prepare and analyze performance reports to assess progress towards sales targets and operational efficiency. Required and Preferred Qualifications Bachelor's Degree in Hospitality Management or a related field. Minimum of 5 years of experience in hotel operations and sales, with at least 2 years in a managerial role. Strong leadership and team management skills, with a focus on employee development. Proficient in operations management, sales techniques, and customer service best practices. Familiarity with hotel management and property management systems. Excellent communication and interpersonal skills. Our hotel promotes a culture of growth and support, offering numerous growth opportunities, including internal promotions and professional development programs. We believe in maintaining an inclusive and modern workplace, where benefits such as flexible working hours, health insurance, and staff discounts are available. Our focus on employee welfare ensures a productive and satisfying career experience. The Technical environment includes essential tools and software like hotel management systems and sales analytics tools. You will work within a well-structured team dedicated to enhancing guest experiences while reporting directly to the General Manager. Cross-functional collaboration is encouraged to ensure that operational and sales strategies are aligned, ultimately resulting in a superior service delivery.