MCH Communication Specialist

🚀 We're Hiring: MCH Communication Specialist – Indiana Resident (Fully Remote)
📍 Location: Indiana (Candidates must reside in Indiana)
Fully remote (Must report on-site in Indianapolis for the first day of work to pick up equipment)
💼 Interview Type：Web only
About the Role:
The MCH Communication Specialist serves within the Maternal and Child Health Division at the Indiana Department of Health to reduce infant mortality rates by connecting families with essential community resources. You will handle a high volume of inbound/outbound calls, provide targeted screening and referrals, and navigate families through early childhood systems. Your work directly drives cross-sector collaboration and helps vulnerable mothers and children thrive.
Preferred:
• Experience in maternal health, special needs services, or working with very young children
• Bilingual proficiency in English/Spanish, Burmese, or Haitian-Creole
Key Responsibilities:
• Manage a high volume of daily incoming and outbound calls, guiding families through maternal and child health resources using structured intake screening processes
• Conduct direct outreach and screening for eligible pregnant women in target counties, connecting them to home visiting services and support programs
• Maintain detailed case documentation, issue follow-up communications, and assist the Lead CS in producing daily caller data and service reports
• Build and maintain in-depth knowledge of early childhood systems, Help Me Grow IN, special education, and community service providers to identify and bridge gaps in care
Candidate Requirements:
• Experience: 3+ years of professional experience in maternal needs, special needs, or early childhood services, alongside database utilization and report generation
• Core Tech Stack / Tools: Proficient in Microsoft Office Outlook, PowerPoint, Excel, and SharePoint, as well as the Vision Link Database
• Methodologies / Standards: Strong adherence to Information and Referral (I&R) standards, dat