Network Technical Support Engineer

🚨 **Hiring: Network Technical Support Engineer – Broadband** 🚨
📍 **Location:** Seattle, WA – Onsite
💼 **Experience:** 12+ Years
🌐 **Focus:** Broadband Network / Technical Support / Network Operations
📩 **Interested candidates?** Send your updated resume to ****
### 🔹 Role Overview
We are looking for an experienced **Network Technical Support Engineer** to provide post-launch technical support for broadband networks and services.
The ideal candidate should have strong hands-on experience in **L2/L3 troubleshooting, fault isolation, packet analysis, routing, IP services, broadband access, and production incident resolution**.
### 🔹 Key Skills
- Layer 2 & Layer 3 Network Troubleshooting
- TCP/IP, Ethernet, VLANs, QinQ, ARP, STP
- IPv4/IPv6, BGP, OSPF/IS-IS
- VRF, Routing Policies, NAT/CGNAT, QoS
- DHCP, DNS, RADIUS/AAA
- Wireshark / tcpdump
- Network CLI troubleshooting
- Network logs, alarms, routing tables & telemetry
- Root Cause Analysis (RCA)
- Production Incident & Problem Management
- Multi-vendor Network Troubleshooting
### 🔹 Broadband Experience
- Fiber / FTTH
- GPON / XGS-PON
- OLT / ONT
- Broadband Access & Aggregation
- BNG / BRAS
- Broadband Subscriber Management
- DHCP / IP Address Management
- RADIUS / AAA
- CGNAT
- VLAN / QinQ
- MPLS / Segment Routing
- IPv6 / Dual Stack
- DNS
- Network Monitoring & Service Assurance
### 🔹 Preferred Skills
- Python / Ansible / Network Automation
- Network Telemetry & Observability
- Service Assurance Platforms
- CCNA / CCNP / JNCIA / JNCIP or equivalent experience
- 24x7 Network Operations
- Critical Incident Support
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