Online Customer Representative – Texas City, TX

World Vision is hiring a full-time Online Customer Representative in Texas City, Texas. Join a growing team focused on delivering helpful, professional customer service across digital channels. In this role, you will support customer satisfaction and retention while collaborating with colleagues in a friendly, supportive work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through online chat, email, and social media.
• Investigate and resolve customer concerns while creating a positive service experience.
• Explain product features and troubleshoot basic technical issues.
• Process orders and returns, and maintain accurate customer account information.
• Document customer conversations and feedback in the customer relationship management (CRM) system.
• Share customer service knowledge and best practices with teammates.
• Attend training sessions and team meetings to stay current on products and company policies.

Required and Preferred Qualifications

• High school diploma or equivalent; additional education is preferred.
• Strong written and verbal communication skills.
• At least 1–2 years of customer service experience.
• Familiarity with CRM tools and customer service software.
• Technical aptitude to troubleshoot basic issues and provide product support.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, adaptability, and strong problem-solving skills.

Work Environment and Compensation

Report to the Customer Service Team Leader and work closely with product and IT teams to improve customer experiences. The position is full-time and on-site in Texas City, Texas; remote work is not indicated. The listed salary is $40,000 per year.