Operations and Guest Services Manager

Responsibilities include: Implementing a guest-centric, hospitality-based model of customer service, maintaining a nimble and efficient front-of-house operation, and serving as the operational link between guest-facing staff, the Operations Assistant, and museum leadership. Hire, train, and manage part-time front-of-house staff, oversee admissions desk, serve as first contact for guest questions, monitor voicemail and email, implement data capture processes, act as ADA coordinator, maintain Museum Shop, support Operations Director, coordinate meetings, prepare communications, manage onsite logistics, maintain supplies, support staff during events, and perform other duties as assigned. Qualifications: 2-3 years in customer service, museum or cultural experience preferred. Supervisory experience, familiarity with point-of-sale systems, ability to work with multiple stakeholders. Requirements: High School Diploma (Bachelor's preferred), proficiency in Microsoft Office, experience with POS systems.