Patient Advocate, Oncology

For the families this role supports, standard cancer treatment has run out of answers. What they need now is one person who knows their case inside out, picks up the phone, and makes things happen. That’s this job.
The companyWalker Cole is hiring on behalf of an early-stage San Francisco biotech developing a new approach to treating cancer. The company is building its patient team now, and this is one of its first patient-facing hires.
The role You’ll own a small group of patients and be their main point of contact from the moment they join the program to the day they receive treatment. You’re their person. When something’s unclear, you explain it. When something’s late, you chase it. When something goes wrong, you fix it.Be the first call for patients and families, and keep them informed, prepared and reassuredWork with treating physicians, hospitals and internal teams so every patient gets the right care at the right timeSpot when a patient may be struggling and get them to the right clinical support fastPush hard to solve problems, rather than simply managing expectationsHelp design how the patient experience works as the team grows
What matters mostCompassion and composure when a family is frightenedExceptional organization across many moving partsClear, honest communicationOwnership and initiative when faced with something newBeing fully present with the person in front of you
What we’ll teach youYou don’t need oncology, clinical trial or biotech experience. The science and the program can be learned on the job.
People who could thrive hereNurses, patient navigators, case managers and social workersAnyone who has supported families through transplant, hospice, intensive care or other high-stakes careMedical students, pre-meds and recent science graduates with real patient contactMilitary veterans, athletes and others who have carried real responsibility for people and outcomes
Why joinAn early role at a company doing something new in cancer careA deliberately small caseload, so you can build real relationshipsMonday to Friday, hybrid, with occasional travelCompetitive base, bonus, equity and healthcare
Patient Case Manager | Patient Account Manager | Patient Navigator | Care Coordinator | Case Manager | Patient Services Coordinator | Clinical Trial Patient Support | Oncology | Cancer Vaccines | Personalized Medicine | Neoantigen | Autologous Therapy | Specimen Chain of Custody | Expanded Access | HIPAA | GCP | Biotech