Patient Call Center Specialist

About the role

Urology Of Virginia is dedicated to improving patients’ lives through exceptional urological care and service. The Patient Call Center Specialist triages phone calls, registers patients, handles requests, and maintains a professional and positive atmosphere.

The role requires strong communication skills, prior medical experience, and the ability to meet call volume targets.

Responsibilities

• Accurately triage phone calls by evaluating patient needs to determine the appropriate site and provider of care based on the conversation with the patient.
• Use appropriate and required documentation, such as dot phrases, based on the type of call.
• Register patients and handle requests.
• Demonstrate professionalism, compassion, and respect, and deliver clear, concise, professional communication.
• Be reliable and accountable, collaborate with the team, and demonstrate attention to detail.

Requirements

• Strong communication skills.
• Prior medical experience.
• Ability to meet call volume targets.

Key facts

• The role includes triaging phone calls, registering patients, and handling requests.
• Strong communication skills and prior medical experience are required.
• The role requires the ability to meet call volume targets.