Pega Smart Disputes Lead

Tasks

• Design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management.
• Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.
• Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.
• Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.
• Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.
• Debug complex issues, perform log analysis, and optimize application performance and database queries.
• Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
• Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor juni

Requirements

• Pega Smart Disputes, familiarity with Pega GenAI, Pega process AI or integrating external LLM/AI services into Pega applications.
• Pega Certification must.
• experienced Pega Lead (Hands on) with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega.

Schedule

• Contract
• Hybrid/Remote

Location

• Boston, MA