Product Technical Support Specialist – HVAC (Field Role) | A-Power, Inc. | Boston, MA

🧰 Ready to be the HVAC expert in the field who keeps everything running smoothly? A-Power is expanding fast, and we’re looking for a Field Product Technical Support Specialist to provide on-site technical support, training, and troubleshooting for our dealers and contractors across Massachusetts and the Greater Boston Area. You will represent one of the industry’s fastest-growing equipment brands, A-Power, along with our other leading brands and product lines. As one of the largest local suppliers of HVAC products, A-Power gives you the platform, tools, and product depth to win big. This is not a desk job, it’s a hands-on, in-the-field technical role for someone who’s comfortable diagnosing systems, training installers, and helping partners deliver flawless installs. If you’re the type who’d rather be out there solving real problems than sitting behind a screen, we want to talk to you. What You Will Do: • Provide on-site technical support for A-Power dealers and contractors, including system commissioning, installation review, and troubleshooting. • Conduct dealer training sessions, product demos, and technical workshops to strengthen field performance and brand confidence. • Support warranty evaluations and identify product or installation issues through in-person inspection and documentation. • Work closely with the sales team to ensure technical accuracy, smooth product rollouts, and customer satisfaction. • Serve as the go-to field expert for A-Power’s HVAC systems, controls, and connected equipment. • Collect real-world feedback from installers and relay insights to engineering and product development teams. What We Are Looking For: • 3 to 5 years of HVAC installation, service, or technical support experience. • Strong hands-on knowledge of residential and light commercial systems — heat pumps, air handlers, furnaces, and controls. • Excellent communicator who can teach, troubleshoot, and build trust with contractors. • Solid understanding of electrical and refrigeration fundamentals. • Comfortable with regional travel across Boston, Worcester, Springfield, and surrounding areas. • Valid driver’s license, clean driving record, and reliable vehicle. Compensation and Perks: 💰 Base Salary: ~$60,000 to $75,000 USD (based on experience) 🧭 Bonus: Performance-based incentives tied to service quality and territory impact 🚗 Extras: Mileage reimbursement (IRS rate), health benefits or stipend, 10 vacation + 3 personal/sick days 📈 Growth: Clear path to Technical Trainer, Product Manager, or Regional Support Lead as A-Power continues expanding Why This Role Rocks? You won’t be chained to a desk; you will be out in the field where things happen. You will help contractors succeed, improve installations, and see your impact firsthand every day. If you are an HVAC expert who loves problem-solving, teaching, and getting your hands dirty, this is your opportunity to grow with a brand that’s on the rise.