QA Specialist - Collections
External job listingat Careernext
Join Careernext as a QA Specialist - Collections. Monitor collection calls, assess quality, coach agents, and prepare daily QA reports.
Salary
Not provided
Location
Manila, Philippines
Employment type
Full time
Workplace
Not provided
QA Specialist - Collections
Manila, Philippines
Job description
About the role
Join Careernext and be part of a team that drives quality, supports growth, and creates better experiences for customers.
Responsibilities
- Monitor and evaluate collection calls using the approved QA scorecard.
- Check agents' compliance, communication, and call handling.
- Identify documentation errors and policy violations.
- Provide feedback and coaching recommendations to agents and Team Leaders.
- Escalate major or critical violations to the QA Supervisor.
- Prepare daily QA reports and track agent performance.
- Identify recurring quality issues and recommend refresher training.
- Participate in QA calibration and alignment sessions.
- Maintain confidentiality of customer and company information.
- Meet daily monitoring targets and perform other QA-related tasks as assigned.
Requirements
- At least 1 year of experience in QA, Collections, BPO, or Customer Service.
- Good communication and analytical skills.
- Detail-oriented and organized.
- Knowledgeable in Excel/Google Sheets.
- Able to work independently and meet deadlines.
- Fair, objective, and consistent when evaluating calls.
How to apply
Apply directly on CazVid.
Key facts
- At least 1 year of experience in QA, Collections, BPO, or Customer Service.
- Knowledge of Excel/Google Sheets is required.
- The role includes monitoring and evaluating collection calls.
Is this your job posting?
Claim it for free and receive video applications on CazVid.
Frequently asked questions
What does the QA Specialist - Collections role involve?
The role monitors and evaluates collection calls, checks compliance and call handling, and identifies documentation errors and policy violations.
What experience and skills are required?
The listing requires at least 1 year of experience in QA, Collections, BPO, or Customer Service, along with communication and analytical skills.
How can I apply?
Apply directly on CazVid.