Part-Time Customer Service Representative – New York City, NY
Published on CazVidat Robertson Group Limited
Apply for a remote-eligible, part-time Customer Service Representative job with Robertson Group Limited in New York City. Help customers and grow your skills.
Salary
Not provided
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Customer Service Representative – New York City, NY
United States
Job description
Robertson Group Limited is hiring a part-time Customer Service Representative in New York City, New York. This customer-focused role supports customers through timely, accurate assistance and helps strengthen customer satisfaction and retention. The position is remote eligible.
Key Responsibilities
- Respond promptly and accurately to customer inquiries by phone, email, and chat.
- Resolve customer concerns using effective problem-solving while maintaining a positive, professional demeanor.
- Record customer interactions in the CRM system to support tracking and quality assurance.
- Provide product information and assist with technical troubleshooting.
- Collaborate with teammates to share insights and improve service quality.
- Manage multiple requests, follow-ups, and competing priorities effectively.
- Share customer trends and recurring issues with management to support continuous improvement.
Required and Preferred Qualifications
- High school diploma or equivalent; additional education is a plus.
- Strong communication and interpersonal skills, including the ability to connect with diverse customers.
- Excellent multitasking and time-management skills.
- Customer service experience is preferred but not required.
- Basic technical skills and the ability to use customer service tools and platforms.
- Ability to work collaboratively in a team-oriented environment.
- Strong attention to detail and problem-solving skills.
Work Environment and Growth
Join a collaborative team focused on employee development, skill enhancement, and opportunities for professional advancement. This part-time position is remote eligible and based in New York City, NY.
How to Apply
Apply for the Customer Service Representative position with Robertson Group Limited to be considered for this opportunity.
Frequently asked questions
Is this a remote job or do I need to work on-site?
This position is not remote; you will work on-site in New York City, NY.
What kind of schedule can I expect for this part-time role?
The job description specifies part-time employment but does not detail specific hours or shifts.
Do I need prior customer service experience to apply?
Customer service experience is preferred but not mandatory for this role.
What are the main responsibilities of this Customer Service Representative position?
You will respond to customer inquiries via phone, email, or chat, resolve issues, document interactions in the CRM, assist with product knowledge and technical troubleshooting, and collaborate with team members to improve service.
What qualifications do I need to be considered for this job?
A high school diploma or equivalent is required, along with strong communication skills, multitasking ability, basic technical proficiency, and attention to detail.
Does the company offer any opportunities for professional development?
Yes, Robertson Group Limited mentions opportunities for professional development and skill enhancement in a modern workplace environment.