Part-Time Customer Service Representative in New York City, NY
Published on CazVidat Robertson Group Limited
Apply for the part-time Customer Service Representative role at Robertson Group Limited in New York City. Deliver exceptional service and grow your career.
Salary
Not provided
Location
New York City, New York, United States
Employment type
Part time
Workplace
Not provided
Part-Time Customer Service Representative in New York City, NY
New York City, New York, United States
Job description
Join Robertson Group Limited as a part-time Customer Service Representative in New York City, NY. Be part of a vibrant, customer-focused team dedicated to delivering exceptional service in a fast-paced environment. This role plays a crucial part in enhancing customer satisfaction and retention by providing timely assistance and effective solutions. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, or chat. Resolve customer issues using effective problem-solving skills while maintaining a positive attitude. Document all customer interactions in the CRM system for tracking and quality assurance. Assist customers with product knowledge and troubleshooting technical concerns. Collaborate with team members to share insights and improve overall service quality. Manage time efficiently to handle multiple customer requests and follow-ups. Provide feedback to management regarding customer trends and recurring issues for continuous improvement. Required and Preferred Qualifications High School Diploma or equivalent; additional education is a plus. Strong communication and interpersonal skills to engage with diverse customers. Excellent multitasking and time management abilities. Customer service experience preferred but not mandatory. Basic technical proficiency with customer service tools and platforms. Ability to work effectively in a team-oriented environment. Attention to detail and strong problem-solving skills for resolving customer concerns. At Robertson Group Limited, we foster a culture of growth and collaboration, offering opportunities for professional development and skill enhancement in a modern workplace environment. Join us to make a meaningful impact on customer experiences and build your career in customer service.
Frequently asked questions
Is this a remote job or do I need to work on-site?
This position is not remote; you will work on-site in New York City, NY.
What kind of schedule can I expect for this part-time role?
The job description specifies part-time employment but does not detail specific hours or shifts.
Do I need prior customer service experience to apply?
Customer service experience is preferred but not mandatory for this role.
What are the main responsibilities of this Customer Service Representative position?
You will respond to customer inquiries via phone, email, or chat, resolve issues, document interactions in the CRM, assist with product knowledge and technical troubleshooting, and collaborate with team members to improve service.
What qualifications do I need to be considered for this job?
A high school diploma or equivalent is required, along with strong communication skills, multitasking ability, basic technical proficiency, and attention to detail.
Does the company offer any opportunities for professional development?
Yes, Robertson Group Limited mentions opportunities for professional development and skill enhancement in a modern workplace environment.