Remote Call Center Representative – Bonao, Dominican Republic
Published on CazVidat freelancer
Apply for a part-time Call Center Representative job with freelancer in Bonao, Dominican Republic. Handle customer calls, resolve concerns, and update CRM recor
Salary
Not provided
Location
Dominican Republic
Employment type
Part time
Workplace
Remote
Remote Call Center Representative – Bonao, Dominican Republic
Dominican Republic
Job description
freelancer is seeking a friendly, professional Remote Call Center Representative for a part-time customer service role based in Bonao, Monseñor Nouel, Dominican Republic. Help customers get accurate information, resolve concerns, and enjoy a positive service experience. The role reports to the Call Center Supervisor and works within a collaborative team.
Key Responsibilities
- Handle incoming customer calls and provide accurate information about products and services.
- Respond to inquiries and resolve issues efficiently with empathy and patience.
- Record customer interactions and feedback accurately in CRM systems.
- Maintain a welcoming, professional demeanor on every call.
- Collaborate with teammates to identify process improvements and enhance service delivery.
- Follow schedules and manage time effectively to handle call volume.
- Attend training to stay current on product knowledge and customer service practices.
Required and Preferred Qualifications
- High school diploma required.
- Customer service or call center experience preferred.
- Strong communication, active listening, and problem-solving skills.
- Empathy and patience when addressing customer concerns.
- Effective time management and ability to handle multiple inquiries.
- Familiarity with CRM software is a plus.
- Ability to work independently with minimal supervision and collaboratively as part of a team.
Position Details
- Employer: freelancer
- Job type: Part-time
- Location: Bonao, Monseñor Nouel, Dominican Republic
- Work arrangement: The listing identifies this position as not remote-eligible.
Frequently asked questions
Is this position fully remote or on-site in Bonao?
This is not a remote position; it is based in Bonao, Monseñor Nouel, Dominican Republic.
What kind of schedule can I expect for this part-time role?
The job requires managing time effectively to meet call volume demands and adhere to schedules, but specific hours are not detailed in the description.
What experience do I need to apply for this call center job?
Previous experience in customer service or call center roles is preferred but not strictly required; a high school diploma is required.
What are the main responsibilities of this role?
You will handle incoming customer calls, provide accurate product information, resolve inquiries with empathy, record interactions in CRM systems, and work with the team to improve service quality.
Do I need any special skills or qualifications?
You need excellent communication skills, strong empathy and patience, effective time management, and familiarity with CRM software is a plus.