Remote Live Chat Agent Job in Colorado Springs, CO
Published on CazVidat Phoenix House California
Apply for the Remote Live Chat Agent position at Phoenix House California in Colorado Springs. Customer support role with $36 per hour pay. Full-time job.
Salary
$36 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Remote Live Chat Agent Job in Colorado Springs, CO
$36 per hour
Job description
We are seeking a customer-focused and tech-savvy Live Chat Agent to join our remote support team at Phoenix House California. In this role, you will assist customers by answering inquiries, resolving issues, and providing product or service information — all through live chat. This is an excellent opportunity for individuals looking to begin or grow a career in customer support while working remotely. Responsibilities: Respond promptly to customer inquiries via live chat Provide accurate information regarding products, services, or policies Troubleshoot and resolve basic issues or escalate as needed Maintain a high level of professionalism and empathy in all interactions Document customer interactions and feedback in the CRM system Meet performance metrics such as response time, resolution rate, and customer satisfaction Qualifications: High school diploma or equivalent Excellent written communication skills Typing speed of at least 40 WPM Basic computer proficiency (CRM tools, browsers, chat platforms) Strong attention to detail and problem-solving skills Ability to multitask and manage time effectively in a remote environment
Frequently asked questions
Is this position fully remote or do I need to be in Colorado Springs?
Although the job title mentions Colorado Springs, the description states this is a remote support role, so you will be working remotely.
What is the hourly pay for this Live Chat Agent role?
The position pays USD 36 per hour.
What kind of experience or skills do I need to qualify for this job?
You need a high school diploma or equivalent, excellent written communication skills, typing speed of at least 40 WPM, basic computer proficiency with CRM tools and chat platforms, and strong attention to detail.
What will my main responsibilities be as a Live Chat Agent?
You will respond to customer inquiries via live chat, provide accurate product or service information, troubleshoot issues or escalate them, maintain professionalism, document interactions in the CRM, and meet performance metrics.
Are there any specific performance goals I need to meet?
Yes, you will need to meet metrics such as response time, resolution rate, and customer satisfaction.