Remote Live Chat Agent Jobs in Colorado Springs, CO
Published on CazVidat Phoenix House California
Join Phoenix House California as a remote live chat agent in Colorado Springs. Earn $36 per hour while helping customers and resolving support issues.
Salary
$36 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Remote Live Chat Agent Jobs in Colorado Springs, CO
$36 per hour
Job description
Phoenix House California is hiring a customer-focused, tech-savvy Remote Live Chat Agent to support customers from Colorado Springs, Colorado. Answer customer questions, resolve basic issues, and share accurate information about products, services, and policies through live chat. This full-time remote opportunity is suited to candidates beginning or advancing a career in customer support.
Responsibilities
- Respond promptly to customer inquiries through live chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot basic issues and escalate more complex concerns as needed.
- Communicate with professionalism and empathy.
- Record customer interactions and feedback in the CRM system.
- Meet performance goals for response time, resolution rate, and customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Excellent written communication skills.
- Typing speed of at least 40 WPM.
- Basic computer proficiency, including CRM tools, browsers, and chat platforms.
- Strong attention to detail and problem-solving skills.
- Ability to multitask and manage time effectively in a remote work environment.
Pay and schedule
- Pay: $36 per hour.
- Employment type: Full-time.
- Work arrangement: Remote; location listed as Colorado Springs, Colorado.
Frequently asked questions
Is this position fully remote or do I need to be in Colorado Springs?
Although the job title mentions Colorado Springs, the description states this is a remote support role, so you will be working remotely.
What is the hourly pay for this Live Chat Agent role?
The position pays USD 36 per hour.
What kind of experience or skills do I need to qualify for this job?
You need a high school diploma or equivalent, excellent written communication skills, typing speed of at least 40 WPM, basic computer proficiency with CRM tools and chat platforms, and strong attention to detail.
What will my main responsibilities be as a Live Chat Agent?
You will respond to customer inquiries via live chat, provide accurate product or service information, troubleshoot issues or escalate them, maintain professionalism, document interactions in the CRM, and meet performance metrics.
Are there any specific performance goals I need to meet?
Yes, you will need to meet metrics such as response time, resolution rate, and customer satisfaction.