Remote Live Chat Agent — Colorado Springs, CO
Published on CazVidat Phoenix House California
Apply for a full-time remote Live Chat Agent job with Phoenix House California in Colorado Springs, CO. Earn $36 per hour answering customer inquiries.
Salary
$36 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Remote Live Chat Agent — Colorado Springs, CO
$36 per hour
Job description
Phoenix House California is seeking a customer-focused, tech-savvy Remote Live Chat Agent to support customers from Colorado Springs, Colorado. Answer inquiries, resolve basic issues, and share accurate product, service, and policy information through live chat. This full-time remote customer support role is an opportunity to begin or grow a career in customer service.
Responsibilities
- Respond promptly to customer inquiries through live chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot basic issues and escalate cases when needed.
- Communicate professionally and empathetically in every interaction.
- Document conversations and customer feedback in the CRM system.
- Meet performance metrics for response time, resolution rate, and customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Excellent written communication skills.
- Typing speed of at least 40 WPM.
- Basic computer proficiency, including CRM tools, browsers, and chat platforms.
- Strong attention to detail and problem-solving skills.
- Ability to multitask and manage time effectively in a remote environment.
Job Details
- Employer: Phoenix House California
- Location: Colorado Springs, Colorado, United States (remote eligible)
- Job type: Full-time
- Pay: $36 per hour
Explore related opportunities: Remote Customer Support Representative, Sales Development Representative (Remote - LatAm), and Senior DevOps Engineer (Azure), Remote.
Frequently asked questions
Is this position fully remote or do I need to be in Colorado Springs?
Although the job title mentions Colorado Springs, the description states this is a remote support role, so you will be working remotely.
What is the hourly pay for this Live Chat Agent role?
The position pays USD 36 per hour.
What kind of experience or skills do I need to qualify for this job?
You need a high school diploma or equivalent, excellent written communication skills, typing speed of at least 40 WPM, basic computer proficiency with CRM tools and chat platforms, and strong attention to detail.
What will my main responsibilities be as a Live Chat Agent?
You will respond to customer inquiries via live chat, provide accurate product or service information, troubleshoot issues or escalate them, maintain professionalism, document interactions in the CRM, and meet performance metrics.
Are there any specific performance goals I need to meet?
Yes, you will need to meet metrics such as response time, resolution rate, and customer satisfaction.