Senior Customer Care Specialist

Role Summary Serve as a key link between merchants and operational teams, helping to deliver a reliable and responsive service experience. The role supports strong merchant relationships, service performance and effective collaboration across local and international teams. Key Responsibilities: - Manage merchant enquiries, complaints and operational exceptions through resolution - Monitor operational data and maintain accurate reports and exception logs - Proactively identify, report and escalate service issues and operational risks. - Coordinate with local operations and the China-based team to support merchant requirements - Execute service processes accurately and promptly, consistent service delivery. - Provide clear, timely updates and reporting to relevant stakeholders. Requirements: - Bachelor’s degree or relevant diploma for exceptional candidates. - Experience in customer service, complaints or key account coordination. - Fluent English with strong communication and reporting skills. - Proficiency in MS Office, particularly Excel. - Strong analytical, problem-solving and data handling skills. - Able to work effectively with multinational/remote teams and on-site in Johannesburg. - Logistics, e-commerce, Warehousing or supply chain experience advantageous. - Mandarin, Chinese-language experience, WMS/OMs and responsible AI-tool use are advantageous. - Legal authorisation to work in South Africa. Subject Line: INT10 Please note: Applications submitted without the correct subject line (INT10) will not be considered. Apply directly on CazVid.