Senior Customer Care Specialist
External job listingat Bufflogistics
Support merchants, resolve enquiries and operational exceptions, monitor service data, and coordinate with local operations and the China-based team.
Salary
Not provided
Location
Kempton Park, United Kingdom
Employment type
Full time
Workplace
Not provided
Senior Customer Care Specialist
Kempton Park, United Kingdom
Job description
About the role
Serve as a key link between merchants and operational teams, helping deliver a reliable and responsive service experience. The role supports strong merchant relationships, service performance and collaboration across local and international teams.
Responsibilities
- Manage merchant enquiries, complaints and operational exceptions through resolution.
- Monitor operational data and maintain accurate reports and exception logs.
- Identify, report and escalate service issues and operational risks.
- Coordinate with local operations and the China-based team to support merchant requirements.
- Execute service processes accurately and promptly to support consistent service delivery.
- Provide clear, timely updates and reporting to relevant stakeholders.
Requirements
- Bachelor’s degree or relevant diploma; exceptional candidates may also be considered.
- Experience in customer service, complaints or key account coordination.
- Fluent English with strong communication and reporting skills.
- Proficiency in MS Office, particularly Excel.
- Strong analytical, problem-solving and data-handling skills.
- Ability to work effectively with multinational or remote teams and on-site in Johannesburg.
- Logistics, e-commerce, warehousing or supply chain experience is advantageous.
- Mandarin, Chinese-speaking experience, WMS/OMS and responsible AI-tool use are advantageous.
- Legal authorisation to work in South Africa.
How to apply
Apply directly on CazVid.
Key facts
- Requires fluent English and proficiency in MS Office, particularly Excel.
- Experience in customer service, complaints or key account coordination is required.
- Legal authorisation to work in South Africa is required.
- Apply directly on CazVid.
Frequently asked questions
What does the role involve?
It links merchants with operational teams, managing enquiries, complaints and operational exceptions through resolution.
What qualifications and skills are required?
A bachelor’s degree or relevant diploma is requested, with exceptional candidates also considered. Requirements include fluent English, strong communication and reporting skills, and MS Office proficiency, particularly Excel.
How can I apply?
Apply directly on CazVid.