Senior Ticketing Executive Job in Surat, Gujarat, India

HireForte is looking for a dedicated and professional Senior Ticketing Executive to join our Surat, Gujarat team. This full-time role is vital for managing ticketing and reservation services efficiently, ensuring excellent customer satisfaction and smooth operations.

Key Responsibilities

• Manage and process ticketing requests for diverse travel arrangements promptly and accurately.
• Handle reservations to meet customer requirements with precision and timeliness.
• Deliver exceptional customer service by resolving ticketing-related queries and concerns.
• Stay updated on travel regulations, ticketing policies, and industry standards.
• Work closely with travel suppliers to negotiate and secure optimal deals and arrangements.
• Monitor and report reservation metrics to enhance departmental performance.
• Support training initiatives for new team members on ticketing systems and procedures.

Required and Preferred Qualifications

• Diploma or degree in travel, tourism, business, or related fields preferred.
• Strong skills in ticketing and reservation management.
• Previous experience in a similar ticketing role is advantageous.

The Senior Ticketing Executive will collaborate within a team environment, ensuring seamless operations through effective communication and coordination. This role involves regular interaction with other departments, including travel consultants and customer service representatives, to deliver cohesive client solutions.

Reporting directly to the operations manager, you will contribute significantly to meeting performance goals and supporting overall company success.