Service Delivery Manager

Job Title: Service Delivery Manager (SDM) / Transition Manager – IBM iSeriesLocation: Medellín, ColombiaEmployment Type: Contract
Job DescriptionWe are seeking an experienced Service Delivery Manager / Transition Manager to manage service delivery, project execution, and transition activities for IBM iSeries (AS/400) environments. The ideal candidate will have a strong background in IT service delivery, transition management, client relationship management, and operational governance, along with prior experience managing IBM iSeries-related engagements.
Note: Hands-on technical experience with IBM iSeries is not required. However, previous experience managing iSeries-related projects, service delivery, or transitions is mandatory.
Required Skills and Qualifications10+ years of overall IT experience preferred.Proven experience as a Service Delivery Manager, Transition Manager, IT Delivery Manager, or similar role.Mandatory experience managing IBM iSeries (AS/400)-related projects, services, or transitions.Strong knowledge of IT service management, ITIL, SLA/KPI management, and service governance.Excellent client relationship, stakeholder management, and communication skills.Experience in transition planning, knowledge transfer, operational handover, and risk management.Fluent Spanish communication skills are mandatory.