Service Desk Agent
External job listingat Karen Melody
We’re Hiring! Ready to work your way with Fujitsu? We are looking for a Service Desk / IT Support professional to act as the first point of contact for users, handling both routine and no...
Salary
Not provided
Location
Manila, PH
Employment type
Full time
Workplace
Not provided
Service Desk Agent
Manila, PH
Job description
We’re Hiring!
Ready to work your way with Fujitsu?
We are looking for a Service Desk / IT Support professional to act as the first point of contact for users, handling both routine and non-routine incidents, requests, and technical queries. This role delivers 1st line support while ensuring excellent customer service and adherence to service standards.
What we’re looking for
• Hands-on knowledge of Windows OS, Microsoft Office/365, and basic IT applications.
• Familiarity with basic networking components (IP connectivity, VPN, Wi-Fi troubleshooting).
• Experience in PC/laptop troubleshooting, hardware, and peripheral support.
• Ability to diagnose and resolve Level 1 technical issues (login issues, software errors, access issues).
• Experience using ticketing tools to log, track, and update incidents.
• Understanding of incident management and escalation processes (ITIL is a plus).
• Good communication skills to explain technical solutions to non-technical users.
• Must be of legal working age.
Apply Now!
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