Call Center Supervisor - Santo Domingo, Dominican Republic
Published on CazVidat Employer
Lead a sales team as Call Center Supervisor in Santo Domingo. Manage KPIs, improve sales processes, and foster team growth in a dynamic contact center.
Salary
Not provided
Location
Santo Domingo, Nacional, Dominican Republic
Employment type
Full time
Workplace
Not provided
Call Center Supervisor - Santo Domingo, Dominican Republic
Santo Domingo, Nacional, Dominican Republic
Job description
Join as a Call Center Supervisor in Santo Domingo, Dominican Republic, leading a dynamic sales team in a fast-paced contact center environment. Drive commercial success by managing phone and online sales channels, ensuring your team meets key performance indicators while fostering professional growth and a positive workplace culture.
Key Responsibilities
- Lead and manage the sales team to achieve commercial objectives within defined parameters.
- Monitor and motivate team members to meet performance indicators (KPIs).
- Analyze sales processes and implement improvements to enhance team results.
- Handle administrative tasks including human resources, quality assurance, and team operations support.
- Develop talent retention strategies and promote a positive work environment.
- Coordinate operational activities to maintain efficiency and effectiveness.
- Participate actively in company events and ensure effective communication with internal stakeholders.
Required Qualifications
- Technical degree or ongoing university studies in administrative or commercial fields.
- Minimum 1 year experience leading teams in a contact center.
- At least 1 year experience as a sales advisor with proven follow-up and closing skills.
- Basic English proficiency, especially reading comprehension.
- Residency in the District Nacional area is mandatory.
- Availability to work standard hours: 9:00 a.m. to 6:00 p.m. or 9:00 a.m. to 3:00 p.m.
Location: Santo Domingo, Distrito Nacional, Dominican Republic
Job Type: Full-time, on-site position
Frequently asked questions
Is this position based in Santo Domingo or is remote work possible?
This is an on-site position located in Santo Domingo, Distrito Nacional, Dominican Republic, with no remote work option.
What are the working hours for this Call Center Supervisor role?
The role requires availability to work standard hours, either from 9:00 a.m. to 6:00 p.m. or from 9:00 a.m. to 3:00 p.m.
What kind of experience do I need to qualify for this supervisor position?
You need at least 1 year of experience leading teams in a contact center and at least 1 year as a sales advisor with proven skills in follow-up and closing sales.
Are there any educational requirements for this job?
Yes, candidates should have a technical degree or be currently studying at university in administrative or commercial fields.
What will my main responsibilities be as a Call Center Supervisor?
You will lead and manage the sales team to meet commercial goals, monitor KPIs, implement sales process improvements, handle administrative duties, and foster a positive work environment.