Call Center Sales Supervisor in Santo Domingo
Published on CazVidat Employer
Lead a contact center sales team in Santo Domingo. Requires team leadership, sales follow-up and closing experience, basic English, and Distrito Nacional reside
Salary
Not provided
Location
Santo Domingo, Nacional, Dominican Republic
Employment type
Full time
Workplace
Not provided
Call Center Sales Supervisor in Santo Domingo
Santo Domingo, Nacional, Dominican Republic
Job description
Lead a sales team in a contact center as a Call Center Sales Supervisor in Santo Domingo, Dominican Republic. You will guide sales promoters working across phone and online channels, help the team achieve commercial goals, and support employee development in a fast-paced, collaborative environment.
Key Responsibilities
- Manage the sales team to meet commercial objectives and follow established sales conditions and procedures.
- Monitor performance indicators (KPIs), provide coaching, and motivate team members to reach their goals.
- Identify opportunities to improve sales processes and implement action plans.
- Handle administrative, human resources, and quality assurance tasks that support team operations.
- Promote team morale and support talent retention.
- Coordinate with internal stakeholders to maintain efficient operations.
- Participate in company events and help ensure clear communication and achievement of team objectives.
Required Qualifications
- Technical degree or ongoing university studies in an administrative or commercial field.
- At least 1 year of experience leading a team in a contact center.
- At least 1 year of experience as a sales advisor, including sales follow-up and closing.
- Basic English reading comprehension.
- Must reside in the Distrito Nacional area.
- Available to work one of the stated schedules: 9:00 a.m. to 6:00 p.m. or 9:00 a.m. to 3:00 p.m.
Job Details
- Location: Santo Domingo, Distrito Nacional, Dominican Republic
- Job type: Full-time
- Work arrangement: On-site
If you have contact center team leadership experience and a track record in sales follow-up and closing, this role offers the opportunity to help a sales team grow and succeed.
Frequently asked questions
Is this position based in Santo Domingo or is remote work possible?
This is an on-site position located in Santo Domingo, Distrito Nacional, Dominican Republic, with no remote work option.
What are the working hours for this Call Center Supervisor role?
The role requires availability to work standard hours, either from 9:00 a.m. to 6:00 p.m. or from 9:00 a.m. to 3:00 p.m.
What kind of experience do I need to qualify for this supervisor position?
You need at least 1 year of experience leading teams in a contact center and at least 1 year as a sales advisor with proven skills in follow-up and closing sales.
Are there any educational requirements for this job?
Yes, candidates should have a technical degree or be currently studying at university in administrative or commercial fields.
What will my main responsibilities be as a Call Center Supervisor?
You will lead and manage the sales team to meet commercial goals, monitor KPIs, implement sales process improvements, handle administrative duties, and foster a positive work environment.