Systems Administrator Windows

About the role

UICGS / Bowhead Family of Companies seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

• Answer questions about installation, operation, configuration, customization, and use of assigned products installed on Windows 11 computers.
• Use advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures.
• Troubleshoot hardware, software, and network issues encountered by users.
• Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), and related equipment.
• Support Windows operating systems, Microsoft Office 365, and specialty engineering and scientific development software and tools.
• Install software releases and system upgrades, evaluate and install patches, and resolve software issues and Information Assurance Vulnerabilities (IAVs).
• Coordinate with the Corporate IT Help Desk to maintain incident ticket and change request processes in ServiceNow.
• Help maintain and monitor the organizational mailbox to ensure timely responses to assistance requests.
• Maintain and develop IT procedures, support system accreditation with the organization’s Information System Security Officer (ISSO), and recommend future IT needs.
• Maintain data files and monitor system configuration to ensure data integrity.
• Assist with preparation of a monthly progress and status report.

Requirements

• Proficiency with ACAS.
• Ability to pass DISA’s ACAS.

Key facts

• The role supports a Research, Development, Test and Evaluation Program.
• The position provides Windows, hardware, software, and network troubleshooting support.
• The listing states proficiency with ACAS and ability to pass DISA’s ACAS.