Technical Support Executive (US/Canada Process) – Kotdwar, India
Published on CazVidat Launch Layer Pvt Ltd
Join Launch Layer Pvt Ltd as a Technical Support Executive in Kotdwar. Support US and Canada customers with operating system and printer issues.
Salary
₹40,000 per month
Location
Kotdwar, Uttarakhand, India
Employment type
Full time
Workplace
Not provided
Technical Support Executive (US/Canada Process) – Kotdwar, India
₹40,000 per month
Job description
Launch Layer Pvt Ltd is hiring a full-time Technical Support Executive for its US/Canada process in Kotdwar, Uttarakhand, India. This on-site role supports customers across the United States and Canada with operating system and printer issues. The monthly pay is 40000.
Key Responsibilities
- Troubleshoot operating system and printer functionality issues and guide customers through clear, effective solutions.
- Communicate professionally with US and Canadian clients to understand technical problems and explain next steps.
- Record customer interactions, issues, and resolutions in the ticketing system.
- Collaborate with teammates to resolve complex technical challenges and share useful knowledge.
- Follow up with customers to confirm issues are resolved and maintain strong client relationships.
- Participate in team meetings and contribute ideas to improve service delivery.
- Keep up to date with technical trends and support tools.
Qualifications
- High school diploma or equivalent.
- Technical support experience, preferably in a similar role.
- Strong verbal and written communication skills.
- Proficient troubleshooting skills and knowledge of operating systems.
- Familiarity with printer support.
Job Details
- Employer: Launch Layer Pvt Ltd
- Location: Kotdwar, Uttarakhand, India (on-site; not remote)
- Employment: Full-time
- Pay: 40000 per month
Explore Related Roles
- Technical Support Engineer
- MS Dynamics 365 CE Technical Engineer/Consultant
- Technical Sales Representative – Medellin
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position based in Kotdwar, Uttarakhand, India, and remote work is not eligible.
What is the monthly salary for this role?
The salary for this Technical Support Executive position is INR 40,000 per month.
What kind of technical issues will I be handling?
You will provide expert technical support focusing on troubleshooting operating systems and printer issues for clients in the US and Canada.
What qualifications do I need to apply?
You need a High School Diploma or equivalent and proven experience in technical support roles, preferably with US/Canada clients.
What are the main responsibilities in this job?
Your responsibilities include diagnosing and resolving technical problems, documenting customer interactions, collaborating with team members, and following up with customers to ensure satisfaction.