Technical Support Executive - US/Canada Process | Kotdwar, Uttarakhand
Published on CazVidat Launch Layer Pvt Ltd
Join Launch Layer Pvt Ltd as a Technical Support Executive in Kotdwar, Uttarakhand. Provide expert US/Canada client support. Full-time, ₹40,000/month.
Salary
₹40,000 per month
Location
Kotdwar, Uttarakhand, India
Employment type
Full time
Workplace
Not provided
Technical Support Executive - US/Canada Process | Kotdwar, Uttarakhand
₹40,000 per month
Job description
Launch Layer Pvt Ltd is hiring a dedicated Technical Support Executive to join our team in Kotdwar, Uttarakhand, India. This role focuses on delivering exceptional technical support services for clients across the US and Canada, within a collaborative and innovative IT environment.
Key Responsibilities
- Provide expert technical support to customers, troubleshooting issues related to operating systems and printer functionality.
- Communicate clearly with clients to understand problems and offer effective solutions.
- Document and track all customer interactions and resolutions using the company’s ticketing system.
- Collaborate with team members to resolve complex technical challenges efficiently.
- Conduct follow-ups to ensure customer satisfaction and maintain strong client relationships.
- Participate actively in team meetings to improve service delivery and share insights.
- Stay current with the latest technical trends and tools to enhance support quality.
Required and Preferred Qualifications
- High School Diploma or equivalent.
- Proven experience in technical support roles, preferably supporting US/Canada clients.
- Strong verbal and written communication skills.
- Proficient troubleshooting skills with operating systems and printer support.
- Ability to work collaboratively in a team-oriented environment.
Location: Kotdwar, Uttarakhand, India
Employment Type: Full-time
Salary: ₹40,000 per month
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position based in Kotdwar, Uttarakhand, India, and remote work is not eligible.
What is the monthly salary for this role?
The salary for this Technical Support Executive position is INR 40,000 per month.
What kind of technical issues will I be handling?
You will provide expert technical support focusing on troubleshooting operating systems and printer issues for clients in the US and Canada.
What qualifications do I need to apply?
You need a High School Diploma or equivalent and proven experience in technical support roles, preferably with US/Canada clients.
What are the main responsibilities in this job?
Your responsibilities include diagnosing and resolving technical problems, documenting customer interactions, collaborating with team members, and following up with customers to ensure satisfaction.