Telecaller / Tele-Counsellor Job in Mohali, Punjab

B2B Abroad Expert is hiring a motivated Telecaller / Tele-Counsellor to join our team in Mohali, Punjab, India. This role is ideal for individuals passionate about customer engagement and communication, helping clients explore their options and ensuring excellent service delivery.

Key Responsibilities

• Make outbound calls to potential clients to introduce and explain our services.
• Understand customer needs and offer customized solutions.
• Keep detailed records of calls and client interactions in the company database.
• Follow up on marketing leads and nurture prospects towards conversion.
• Address customer queries promptly to improve satisfaction.
• Work closely with sales and marketing teams to align efforts and incorporate feedback.
• Monitor personal performance metrics and report regularly to management.

Qualifications

• High School Diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Comfortable using telephone systems and basic computer applications.
• 1-2 years experience in customer service or tele-sales preferred.
• Ability to thrive in a fast-paced environment with attention to detail.
• Familiarity with CRM software is a plus.

We offer a positive work culture focused on teamwork, growth, and development. Enjoy flexible working hours and opportunities for personal and professional advancement in a modern office setting.