Telecalling Team Leader

At TCNPL, a rapidly growing leader in the telecommunication sector based in Coimbatore, Tamil Nadu, India, we’re looking for a passionate Telecalling Team Leader to join our vibrant team. This full-time, on-site role offers an exciting opportunity to lead a dynamic group of telecallers, driving sales performance and enhancing customer satisfaction in a fast-paced environment. Join us and take your career to the next level with excellent growth and advancement opportunities, competitive compensation of up to $500,000 per year, and a supportive workplace culture focused on professional development. Key Responsibilities Lead and mentor a team of telecallers, fostering a culture of high performance and continuous improvement. Develop and implement targeted calling strategies to consistently meet and exceed sales targets. Monitor team metrics and performance analytics to identify areas for improvement and ensure goal achievement. Conduct regular training sessions to enhance product knowledge, communication skills, and customer engagement techniques. Collaborate closely with the sales department to align telecalling efforts with broader business objectives. Prepare detailed performance reports and present actionable insights to senior management. Resolve customer complaints promptly by supporting team members and maintaining high customer satisfaction standards. What We're Looking For Required: Bachelor’s Degree in any discipline. Minimum 2-3 years of telecalling or sales experience, with proven leadership capabilities. Excellent verbal and written communication skills. Proficiency with CRM software and data analysis tools. Strong analytical skills to interpret performance data and drive improvements. Preferred: Experience in the telecommunications industry or related sectors. Demonstrated ability to coach and develop high-performing teams. Familiarity with advanced sales techniques and customer engagement strategies. What We Offer Competitive salary up to $500,000 per year with performance incentives. Health insurance coverage for you and your family. Paid time off to support work-life balance. Retirement plan options to secure your future. Opportunities for career development and professional growth within a thriving company. Collaborative and supportive team environment fostering innovation. Frequently Asked Questions What are the working hours for this role? The position is full-time and on-site, typically following standard business hours in Coimbatore. Is prior leadership experience mandatory? Yes, we require at least 2-3 years of experience in telecalling or sales with demonstrated leadership skills. Do you provide training for new hires? Absolutely. We conduct regular training sessions to enhance skills and product knowledge. What CRM tools will I be expected to use? Familiarity with popular CRM platforms is preferred; specific tools will be provided based on company standards. Is there room for career advancement? Yes, we prioritize internal growth and offer advancement opportunities for high performers. How do I apply? Submit your application through our careers page or contact our HR department directly. Early applications are encouraged. For more information on telecalling roles and salary benchmarks, visit the U.S. Bureau of Labor Statistics . Ready to lead a high-impact team and grow your career? Apply today to join TCNPL in Coimbatore and be part of our exciting growth journey.