Territory Account Manager

Position SummaryThe Territory Account Manager is responsible for managing and growing sales across an assigned waterworks and fire protection territory. This field-based role calls on distributors, municipalities, contractors, and selected industrial accounts while providing technical product support, training, and jobsite assistance. The ideal candidate is a self-directed relationship builder with strong technical aptitude, comfort with frequent travel, and the ability to train customers on product application, safety, installation requirements, and best practices.

Key ResponsibilitieManage and grow the territory. Develop and execute an account plan for assigned markets, with regular in-person calls on existing and prospective accountsSupport distributor channels. Maintain strong relationships with waterworks and parts distributors, fire sprinkler distributors, and other channel partners; provide product updates, troubleshooting, and sales supportRepresent the full product line. Sell and support all assigned products, with emphasis on backflow preventers, pressure reducing valves, altitude valves, related waterworks parts, and fire protection applicationsProvide technical start-up and field support. Assist customers with product start-ups, installations, troubleshooting, jobsite questions, and application-specific recommendationsLead customer training. Conduct product and safety training for distributors, contractors, municipalities, and industry groups, including backflow, valve, and related waterworks/fire protection topicsDevelop municipal relationships. Call on larger municipal water systems and cross-connection control programs to understand installation requirements, ordinances, approval processes, and training needsSupport contractors and jobsites. Work with fire protection, underground utility, and waterworks contractors on larger opportunities, product selection, jobsite needs, and safe product useParticipate in associations and trade shows. Represent the company at relevant trade shows, certification classes, conferences, and association events, such as waterworks, backflow, and fire protection organizationsCoordinate manufacturer involvement. Host or participate in supplier ride-alongs, factory representative calls, customer tours, product demonstrations, and factory events as appropriateMaintain strong communication. Coordinate with inside sales, customer service, leadership, suppliers, and manufacturers to ensure customer needs are handled promptly and professionallyTrack activity and opportunities. Maintain accurate call notes, account information, opportunity pipeline, training activity, and sales forecasts in company CR
MPrimary Account TypesWaterworks distributors and parts distributorsFire sprinkler and fire protection distributorsMunicipal water systems, cross-connection control programs, and public utilitiesFire protection contractors, underground utility contractors, and larger waterworks contractorsSelected industrial and PVF-related accounts where assigned products apply

Required QualificationsTwo or more years of outside sales, territory management, technical sales, or account management experience in a related fieldExperience selling through or calling on distributors, contractors, municipalities, utilities, or construction-related accountsStrong technical aptitude and willingness to learn product applications, installation requirements, safety practices, and troubleshooting methodsConfident presentation and training skills, including the ability to conduct product demonstrations and customer training sessionsAbility to work independently from a home office, plan travel efficiently, and manage a large territory with limited day-to-day supervisionProfessional communication skills with customers, engineers, municipalities, contractors, suppliers, and internal teamsValid driver license, acceptable driving record, and ability to meet company travel requirementsWorking knowledge of Microsoft Office and the ability to use CRM, reporting, and mobile communication toolsPreferred QualificationsWaterworks, backflow prevention, fire protection, municipal utility, PVF, plumbing, or industrial sales experienceKnowledge of backflow preventers, pressure reducing valves, altitude valves, fire sprinkler systems, pipe plugs, trench safety products, or related utility construction productsExperience providing backflow, cross-connection control, product safety, or recertification trainingExisting relationships with waterworks distributors, fire sprinkler distributors, municipal water systems, fire protection contractors, or utility contractors in the assigned territoryFamiliarity with industry groups such as rural water associations, fire sprinkler associations, backflow prevention organizations, and related trade showsExperience supporting engineering specifications, product approvals, or project-based technical sales

Travel ExpectationsThis is a field-based position with overnight travel. The role routinely requires multi-day travel throughout North and South Carolina, with many weeks involving two to three overnight stays. Annual hotel nights may exceed 60 nights depending on territory needs, customer schedules, trainings, trade shows, and business development prioritiesPhysical and Work Environment RequirementsAbility to travel by vehicle for extended periods and visit customer offices, warehouses, municipalities, construction jobsites, and trade showsAbility to stand, walk, climb as permitted by site requirements, and use required personal protective equipment when visiting jobsites or customer facilities Ability to lift and carry product samples, demonstration materials, and trade show materials up to company-defined limits, typically up to 50 pounds with assistance as neededSuccess in This Role Consistent, proactive field presence across the territoryGrowth in distributor, municipal, contractor, and industrial account activityStrong customer confidence in the representative as a technical and training resourceTimely follow-up on product questions, start-ups, jobsite needs, and sales opportunitiesHigh-quality communication and coordination with company leadership, internal support teams, and manufacturers