Tier-2 Help Desk Support (Field IT)

🚨 Hiring: Tier-2 Help Desk Support (Field IT)
🚨We are looking for an experienced Tier-2 Help Desk / Field IT Support professional for an onsite opportunity in Battle Ground, Washington.
📍 Location: Battle Ground, WA
🏢 Work Arrangement: Onsite – 5 days/week
📅 Schedule: Monday–Friday
✈️ Travel: Approximately 20% to regional field offices, including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.
🔧 Key Responsibilities
Provide Tier-2 IT support to operations teams.
Troubleshoot Windows PCs, basic networks, iPhones, printers, and field equipment.
Support field users and resolve technical issues efficiently.
Escalate and coordinate complex issues with enterprise infrastructure and network teams.
Explain technical issues clearly to non-technical users and operations leadership.
Perform basic backend/software management and coordinate system changes.
Manage service requests and incidents through the ticketing system.
Provide remote support when required.
✅ Required Qualifications:
Previous Field IT Support experience is required.
Strong troubleshooting skills with:
Windows PCs
Basic Networking
iPhone/Mobile Devices
Printers
Experience with Active Directory, including password resets and account unlocks.
Introductory knowledge of Group Policy and user provisioning.
Excellent customer service and communication skills.
Ability to explain technical concepts in simple, non-technical language.5–10 years of relevant experience can substitute for a college degree.
High School Diploma/GED is sufficient.
⭐ Preferred:
Experience in Oil amp; Gas / Energy environments.
🎯 Performance Focus: Customer satisfaction and quality issue/ticket resolution.
📩 Interested? Please and contact information or message me directly to discuss the opportunity.
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