Adrian - Technical Customer Service Specialist with 5+ years in telecom and IT

Tlajomulco de Zúñiga, Jalisco, Mexicoen

Supported secure mobile device configuration and network access at AT&T.

Reduced user issue resolution time through remote diagnostic tools.

Publicado en CazVid

Resumen

Experienced in technical support, customer service, and interview data collection with a proven track record of improving operational efficiency.

Logros Clave

Conducted over 10 interviews daily, improving data collection for media eligibility.

Habilidades

Technical TroubleshootingAdvanced

Applied technical troubleshooting skills to identify and resolve user issues quickly.

Customer ServiceExpert

Provided excellent customer support through phone, remote access, and in-person interactions.

Effective CommunicationExpert

Simplified complex technical information into understandable instructions for users.

Interview & Data CollectionIntermediate

Conducted telephone screenings and interviews to gather information for media eligibility assessments.

Idiomas

Spanish(Bilingual or Proficient (C2))

Experiencia

Sr Associate Technical Customer Service

At&amp;T Corporation

Oct 2023 - Oct 2025

Aided in configuring mobile devices for secure access to corporate email and networks., Closely followed industry best practices to enhance overall IT security posture., Leveraged remote diagnostic tools to efficiently identify and solve user problems., Resolved technical issues for users through...

Cold Calling Interviewer

Tata Consultancy Services

May 2022 - Sep 2023

Handled 10+ interviews per day and followed up with non-responsive individuals., Conducted telephone screenings and in-depth interviews to collect information for Media eligibility determinations., Applied interpersonal skills to build trust and help individuals open up., Logged interviewing...