This is my profileContact via CazVidAdrian
Technical Customer Service Specialist with 5+ years in telecom and IT
Contact
Competencies
Applied technical troubleshooting skills to identify and resolve user issues quickly.
Provided excellent customer support through phone, remote access, and in-person interactions.
Simplified complex technical information into understandable instructions for users.
Conducted telephone screenings and interviews to gather information for media eligibility assessments.
Education
Languages
Summary
Experienced in technical support, customer service, and interview data collection with a proven track record of improving operational efficiency.
Key Achievements
- Supported secure mobile device configuration and network access at AT&T.
- Reduced user issue resolution time through remote diagnostic tools.
- Conducted over 10 interviews daily, improving data collection for media eligibility.
Experience
Sr Associate Technical Customer Service
Aided in configuring mobile devices for secure access to corporate email and networks., Closely followed industry best practices to enhance overall IT security posture., Leveraged remote diagnostic tools to efficiently identify and solve user problems., Resolved technical issues for users through...
Cold Calling Interviewer
Handled 10+ interviews per day and followed up with non-responsive individuals., Conducted telephone screenings and in-depth interviews to collect information for Media eligibility determinations., Applied interpersonal skills to build trust and help individuals open up., Logged interviewing...