Adriana avatar

Adriana - Medical Appointment Coordinator with healthcare & customer service expertise

Managua, Managua Department, Nicaraguaen
Managed scheduling and administration for complex medical procedures including colonoscopies and cardiac clearances.
Handled diverse customer service tasks in healthcare, legal, and retail sectors, including refunds and virtual assistance.
Publicado en CazVid

Resumen

Dedicated appointment setter and customer care specialist with extensive experience in healthcare, retail, and legal services. Skilled in managing complex schedules, providing superior customer support, and handling sales across diverse industries.

Logros Clave

Habilidades

Medical Appointment SchedulingAdvanced

Coordinated and managed complex medical appointments, ensuring seamless patient and provider experience.

Customer Service & SupportExpert

Provided comprehensive customer care across various industries, including healthcare, retail, and legal services.

Sales & Product KnowledgeIntermediate

Sold electronic devices and accessories, demonstrating product expertise and customer engagement skills.

Administrative & Virtual AssistanceIntermediate

Supported business operations through virtual assistance, processing refunds, cancellations, and managing communications.

Multitasking & Time ManagementAdvanced

Efficiently handled multiple clients and administrative tasks in fast-paced environments.

Idiomas

EnglishSpanish

Experiencia

Appointment Setter

O'clinicals

02/2022 - 12/2024

Experienced Medical Appointment Coordinator responsible for scheduling and managing appointments for procedures such as colonoscopies, upper endoscopies, cardiac clearances, and follow-ups., Proficient in handling administrative medical tasks such as insurance checkouts, coordinating with healthcare providers, managing patient communications via email, and ensuring a smooth workflow for medical procedures.

Customer care, appointment setter, virtual assistant

TSI.

06/2020 - 01/2022

Gained experience working in various departments and campaigns, such as processing refunds and cancellations for online memberships, providing virtual assistant services for a supermarket manager, and working as an appointment setter for a law firm and medical insurance.

Sales Representative

Concentrix

05/2018 - 06/2020

Experienced Sales Representative with a background in selling a range of electronic products for a leading mobile company, including smartphones, laptops, iPads, and AirTags., Skilled in providing excellent customer service, multitasking in a fast-paced environment, and achieving sales targets., Proven ability to handle multiple client inquiries simultaneously while ensuring a seamless buying experience.

Educacion

UCN

Psychology

Completed present

Universidad de ciencias medicas

Doctor of Medicine and Surgery (MD)

Completed 04/2018

Sagrado corazón de Jesús hnas. bethlemitas

High school diploma

Completed 2013
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