Alanis - Customer Support Specialist at Cognizant

Skilled in managing and updating inventory records to ensure data accuracy and integrity.

Experienced in providing prompt and effective support via phone and email to diverse users.

Proficient in written and verbal communication, ensuring clarity and professionalism.

Dedicated to maintaining precise records and reducing errors in data management.

Managed and updated user accounts and inventory records, ensuring accuracy across systems.. Responded to internal and external user inquiries via phone calls and email, providing timely and accurate resolutions.. Conducted data evaluations to identify errors, resolve system issues, and improve processes.. Documented transactions, inquiries, and corrective actions for compliance purposes.. Streamlined internal workflows by creating custom Excel dashboards and pivot reports.